Customer Service Representative

🕒 Julho 2

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Hire Overseas

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2023

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

Hire Overseas é uma agência de recrutamento especializada em conectar empresas a talentos de primeira linha no exterior. Atuando em uma ampla gama de funções — de áreas técnicas e de design a marketing e suporte administrativo — a Hire Overseas tem como objetivo otimizar operações e aumentar a produtividade de seus clientes, ao mesmo tempo em que proporciona economias significativas de custos. A empresa prioriza a qualidade ao aprovar menos de 1% dos candidatos globais, garantindo que apenas profissionais excepcionais sejam colocados em diversas posições remotas.

Descrição

• Handle inbound customer inquiries via phone, email, or chat professionally and promptly • Resolve customer issues, answer policy-related questions, and escalate complex cases as needed • Follow up on open items and ensure every customer interaction is closed properly • Maintain a professional, clear, and empathetic communication style across all channels • Navigate AMS 360 to access, update, and manage customer and policy records accurately • Process policy changes, endorsements, renewals, and cancellations within the system • Ensure data integrity across all records and flag discrepancies for review • Generate reports and pull information from AMS 360 to support internal and client needs • Maintain organized records and documentation for all customer interactions • Support internal teams with data entry, record updates, and workflow coordination • Identify recurring customer issues and surface them to the team for process improvement

🎯 Requisitos

• Proven experience working with AMS 360 in a professional capacity • Background in insurance agency operations, customer service, or a related field • Strong written and verbal communication skills in English • High attention to detail and accuracy in data entry and record management • Organized, self-sufficient, and comfortable managing multiple open cases simultaneously • Comfortable working fully remotely with minimal oversight

🏖️ Benefícios

• You will be paid in **USD** (bi-monthly: every 15th and 30th) • **Paid Time Off** in accordance with company policy • Observance of **Holidays** per company guidelines • **100% remote setup** so you can work wherever you're most productive • Stable, client-facing role with clear ownership over customer interactions • Direct impact on client satisfaction and retention