Senior Customer Success Manager, Health Systems

🕒 Julho 27

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The Health Management Academy

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1998

💼 Consultoria

📣 Marketing

🏥 Saúde

Consulting • Marketing • Healthcare

A Health Management Academy é uma comunidade de membros de destaque, fundada em 1998, que atende os CXOs mais influentes do setor de saúde dos principais sistemas de saúde dos EUA e tomadores de decisão de empresas inovadoras da indústria. A organização foca em cultivar grupos de pares excepcionais, oferecendo insights originais de mercado, programas de desenvolvimento de liderança de classe mundial e novas alianças entre membros. Suas soluções líderes de indústria ajudam as empresas membros a facilitar relacionamentos significativos, navegar por transformações estratégicas e enfrentar questões críticas da indústria com soluções disruptivas. A Academia está comprometida em fomentar conexões por meio de aprendizagem entre pares executivos, apoiar o crescimento profissional e fornecer dados acionáveis e insights sobre desafios-chave do setor de saúde.

Descrição

• Own implementation and adoption across Provelle's health-system customers • Lead customers from sales handoff through discovery, planning, configuration, training, go-live, stabilization, and sustained adoption • Understand how nurse managers actually work, identify barriers preventing behavior change, and create practical programs that make Embley useful in the moments that matter • Build credibility with CNEs, CNOs, nursing leaders, learning and development teams, IT partners, and other executive sponsors • Establish success plans, define measurable outcomes, monitor product engagement and customer health • Facilitate executive kickoffs, manager training, onsite launch activities • Identify issues early, take ownership when something goes off track • Build the implementation plans, handoffs, health indicators, reporting rhythms, adoption programs, and playbooks • Bring structured insight back to the product team

🎯 Requisitos

• 6-9 years of relevant experience • 3-5 years personally leading complex healthcare or enterprise technology implementations • Worked directly with hospitals or health systems through healthcare SaaS, implementation services, consulting, clinical transformation, or a similar environment • Stay engaged until customers are using the product, sponsors can see the value, and the implementation is positioned for retention and growth • Lead a concise conversation with a senior nursing executive • Strong at change management • Create clear plans, identify dependencies, maintain decision and risk logs • Comfortable with data • Technically fluent enough to lead the work • Effective in an early-stage environment • Clear, direct communicator

🏖️ Benefícios

• health insurance • dental insurance • vision insurance • 401(k) matching • cell phone and commuter reimbursements • generous paid time off • paid parental leave • learning and development programs • coaching for working parents and caregivers • free therapy and professional coaching sessions • one-on-one financial coaching • free legal support services • annual performance based bonus