Customer Success Manager – SaaS

🕒 Julho 27

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

jrni

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2008

☁️ SaaS

🤝 B2B

🏢 Corporativo

💰 $6.000.000 Series C - JRNI em 2019-08

SaaS • B2B • Enterprise

A jrni é fornecedora de software baseado em nuvem para agendamento de compromissos e engajamento de clientes. A plataforma ajuda empresas a gerenciar reservas, compromissos, filas virtuais e experiências de clientes presencialmente ou remotamente em diversos canais, permitindo que varejistas e prestadores de serviços ofereçam agendamentos online e orquestração da jornada do cliente. A jrni atende a outras empresas com um produto SaaS focado em melhorar operações e a experiência do cliente.

Descrição

• Own the full customer journey for your accounts — from consulting and setup through to go-live. • Lead project management for jrni Enterprise customers. • Maintain and grow existing customer relationships to build long-term partnerships. • Identify cross-sell and up-sell opportunities that create value for customers and the business. • Ensure high levels of customer satisfaction and retention. • Communicate regularly with customers to understand and anticipate their needs. • Advise customers on new products and services. • Partner with the support team to maintain a high standard of service. • Handle support requests and run thorough needs assessments. • Deliver software demonstrations, both for prospects and during go-live. • Work closely with the marketing and sales (growth) team.

🎯 Requisitos

• Experience in customer success, key account management, (IT) consulting, and/or business development — ideally in a SaaS environment. • Fluent written and spoken German and business-fluent English. • A structured, solution-oriented approach and the ability to work through complex problems effectively. • Strong communication skills. • Strong organisational skills and the ability to work independently. • Comfort working with modern digital tools — for example browsers, Slack, LinkedIn, Monday.com, Confluence, Loom, Microsoft Teams, macOS, and Freshdesk (helpful, not essential).

🏖️ Benefícios

• Flexible working hours • A supportive, respectful working environment with room to grow and develop • Meaningful, varied work in an established company with significant enterprise customers • A dynamic, international team • Equal opportunities