Field Director – Services

🕒 Setembro 21

🏖️ New Jersey – Remoto

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💵 $130.000 - $160.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

👻 Score fantasma 0%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of The Home Depot

The Home Depot

10.000+ funcionários

Fundada em 1978

🏗️ Construção

📦 Logística

🛒 Varejo

💰 Debt Financing em 2007-07

Construction • Logistics • Retail

A Home Depot é um dos principais varejistas de melhoria do lar, oferecendo uma ampla variedade de materiais de construção, produtos para melhoria do lar, artigos para jardim e relacionados. A empresa opera tanto em lojas físicas quanto em uma plataforma online, fornecendo soluções abrangentes para entusiastas de DIY, empreiteiros profissionais e proprietários de imóveis. A Home Depot está comprometida com a diversidade, equidade e inclusão, proporcionando oportunidades de emprego e benefícios a uma força de trabalho diversificada. Além disso, a empresa dá grande ênfase ao atendimento ao cliente e ao engajamento dos colaboradores para manter sua posição como líder confiável no setor de melhoria de residências.

Descrição

• Oversee and direct District Services Managers, Assistant Market Managers, Branch Install Managers, Sales Managers, and Regional Provider Managers across a multi-district geographical services area • Focus on pipeline, conversion, customer service, and provider management to achieve profitability and deliver an excellent installation experience • Lead and develop high-performing field associates • Communicate the strategic vision of Home Services • Ensure associate safety and compliance with regulations and requirements • Meet or exceed targets for assigned sales plans • Collaborate with RVPs, regional support teams, and DMs to ensure field connectivity • Handle escalated customer issues with field leadership • Develop and reinforce selling and operational skills through education, coaching, mentorship, and motivation • Analyze sales, financial, and operational metrics across the assigned services area • Identify opportunities and implement improvement game plans • Execute Home Services strategy to deliver growth, profitability, and enhanced customer experience • Optimize diverse talent and oversee talent decisions and retention strategies • Typically report to the Senior Director Services and manage 6 direct reports • Travel overnight more than 50% of the time

🎯 Requisitos

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • Demonstrated proficiency in predictive modeling, data mining and data analysis • Ability to draw accurate conclusions from financial documentation • Excellent written and verbal communication skills • Relevant professional experience in Home Services, Sales Operations, Sales Enablement, or Sales Training • Experience in a retail environment, home improvement industry or general construction industry • 5+ years of relevant professional work experience • People management experience with multi-unit or geographically dispersed teams • Proven ability to drive strategy and change management through input, delivery, and implementation of initiatives • Experience adopting new technologies and applying them to business applications • Experience evaluating and establishing strategies for multiple locations • Strong communication and interpersonal skills • Strong business and financial acumen • Bachelor's degree or equivalent degree in a related field • Minimum 5 years of work experience

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