Manager, Inside Sales Support

🕒 2 dias atrás

🏄 California, Nevada – Remoto

🏄 California – Remote 🎰 Nevada – Remote

💵 $80.000 - $110.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

⬇️ Vendas Internas

🚫👨‍🎓 Sem graduação necessária

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The Home Depot

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1978

🏗️ Construção

📦 Logística

🛒 Varejo

💰 Debt Financing em 2007-07

Construction • Logistics • Retail

A Home Depot é um dos principais varejistas de melhoria do lar, oferecendo uma ampla variedade de materiais de construção, produtos para melhoria do lar, artigos para jardim e relacionados. A empresa opera tanto em lojas físicas quanto em uma plataforma online, fornecendo soluções abrangentes para entusiastas de DIY, empreiteiros profissionais e proprietários de imóveis. A Home Depot está comprometida com a diversidade, equidade e inclusão, proporcionando oportunidades de emprego e benefícios a uma força de trabalho diversificada. Além disso, a empresa dá grande ênfase ao atendimento ao cliente e ao engajamento dos colaboradores para manter sua posição como líder confiável no setor de melhoria de residências.

Descrição

• Lead Inside Sales Support teams serving managed account customers • Oversee quoting, order processing, and post-sales fulfillment in partnership with Stores, Vendors, Merchants, and Supply Chain • Build and develop high-performing teams and enhance support operations • Drive improvements in service delivery and sales outcomes with market-specific sales teams • Resolve internal and external customer escalations and conduct root-cause analysis • Identify customer and associate friction points and process improvement opportunities • Address performance deficiencies and execute improvement plans, training, and coaching • Manage talent planning, selection, termination, performance management, and professional development • Establish goals, success measures, and priorities aligned with company objectives • Drive sales performance, accountability, team engagement, customer experience, and operational excellence • Facilitate project work and technology improvements to improve sales productivity

🎯 Requisitos

• Must be 18 years of age or older • Must be legally permitted to work in the United States • Experience managing sales support teams • Proven ability to drive operational metrics and process improvements • Working knowledge of Microsoft Office Suite • Ability to collaborate effectively with cross-functional teams • Ability to negotiate, handle complaints, settle disputes, and resolve grievances • Excellent written and verbal communication skills • Experience in sales organizations • Strong leadership and coaching skills • Experience with CRM tools such as Salesforce.com and Microsoft Suite • Strong understanding of sales, demand generation, and technology • Experience in customer-focused roles and servicing customer needs • High school diploma and/or GED • Minimum 2 years of previous related work experience • Minimum 2 years of previous leadership experience

🏖️ Benefícios

• Overnight travel required 5% to 20% of the time • Professional development for associates • Training and coaching strategies • Performance reviews and development planning