Staff Technical Support Engineer – Web App

🕒 3 dias atrás

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Horizon3.ai

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

🔒 Cibersegurança

🤖 Inteligência Artificial

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

A plataforma NodeZero™ capacita sua organização a continuamente encontrar, corrigir e verificar sua superfície de ataque explorável. Reduza seu risco de segurança ao encontrar autonomamente fraquezas em sua rede, sabendo como priorizá-las e corrigi-las, e verificando imediatamente se suas correções funcionam. O NodeZero oferece pentests autônomos seguros para produção e outras operações de avaliação chave que escalam através de seus maiores ambientes internos, externos, em nuvem e em nuvem híbrida. Sem necessidade de agentes, sem código para escrever e sem consultores para contratar. Somos uma fusão de ex-operadores cibernéticos das Operações Especiais dos EUA, engenheiros de startups e praticantes de cibersegurança anteriormente frustrados. Estamos comprometidos em ajudar a resolver nossos problemas comuns de segurança: ferramentas de segurança ineficazes, falsos positivos resultando em fadiga de alerta, pontos cegos, cultura de segurança "para cumprir tabela", escassez de habilidades em cibersegurança e o longo tempo e custo de contratar consultores externos.

Descrição

• Serve as the ultimate escalation point for enterprise customers, resolving critical and ambiguous technical issues across cloud, networking, and infrastructure domains • Drive root cause analysis for systemic and recurring problems and partner with engineering and product teams on upstream fixes and reliability improvements • Lead cross-functional initiatives with engineering, product, and sales teams • Establish documentation standards and scalable knowledge frameworks • Design and review customer environment architectures and provide guidance on infrastructure as code, containerized applications, and cloud-native patterns • Define and refine support processes, SLA frameworks, and escalation paths • Mentor and technically develop senior and junior support team members • Identify emerging technologies, tooling, and practices to improve support effectiveness and customer outcomes

🎯 Requisitos

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience • 8+ years of relevant industry experience in technical support, systems administration, or cloud operations • Experience supporting large-scale, mission-critical deployments for enterprise B2B customers • Experience leading support incident response in high-availability environments • Deep experience with modern web application architectures, including SPAs, server-rendered apps, APIs, and microservice-backed platforms • Experience troubleshooting browser, client-side, authentication, and authorization behavior in production • Experience with Docker, containerization, Kubernetes or equivalent orchestration platforms, cluster health, and rollout strategies; or CKA/CKAD • Advanced Linux administration, performance tuning, and security hardening • Networking knowledge including TCP/IP, BGP, firewalls, VPNs, load balancers, Wireshark, and tcpdump • Practical web application security experience, including exploit classes, pentesting or AppSec testing, WAF and anti-bot constraints, and complex access workflows • Experience with AWS, Azure, or GCP and Infrastructure as Code tools such as Terraform, Ansible, or CloudFormation • Expertise querying and troubleshooting observability platforms such as Datadog and building dashboards • Bash and Python scripting and automation experience • Experience operating in complex enterprise environments, including multi-tenant architecture and industry or government compliance requirements • Understanding of relational, NoSQL, and graph databases, including production query development and administration • Certifications, technical writing, open-source contributions, or leadership of internal technical initiatives demonstrating continuous learning • Preferred: cybersecurity experience with threat detection and response, pentesting, vulnerability management, encryption standards, SOC 2, FedRAMP, or GDPR • Preferred: full-stack development proficiency in Python, JavaScript, or Go and production-quality tooling or integrations • Must be legally authorized to work in the United States

🏖️ Benefícios

• Equity package in the form of stock options for all full-time roles • Health, vision & dental insurance for you and your family • Flexible vacation policy • Generous parental leave • Career development opportunities • Inclusive and collaborative work culture • Up to 5% travel