Senior Client Partner

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🕒 Julho 8

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Horizontal Digital

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2003

📣 Marketing

💼 Consultoria

Marketing • Digital Transformation • Consulting

A Horizontal Digital é uma consultoria focada em experiências que coloca as pessoas no centro de suas soluções. Eles se especializam em criar experiências digitais significativas e completas por meio de estratégia, criatividade e tecnologia. Seus serviços incluem estratégia e design de experiência do cliente (CX), vendas, serviço, CRM, comércio, gerenciamento de dados de clientes, gerenciamento de experiência digital, infraestrutura, integrações, governança, analytics, IA e automação de marketing. Além disso, a Horizontal Digital oferece uma Master Class de Marketing Cloud e tem experiência em aprimorar jornadas digitais de clientes para marcas como Shure. A empresa opera globalmente com escritórios nos EUA, Índia, Reino Unido, EAU e Malásia.

Descrição

• Directly lead and manage a portfolio of multiple accounts, typically $5-10M • Build advisory relationships that result in business impact and revenue growth: • - Ability to understand our client’s business challenges and guide them to appropriately using the Horizontal methodology and solutions to drive business impact. • - Ability to network within a client organization; create, own and expand the senior and executive relationships within a clients’ organization. • - Ability to conduct and create opportunities for advisory conversations through the power of industry thought leadership, application of relevant case studies and best practices, and compelling business insights. • - Own the 360-degree view of our clients (their organization, remit, reporting structure, goals, and financing). • - Lead client mapping activities — ensuring client relationships are nurtured with the ideal personnel from Horizontal. • - Foster internal curiosity with our clients’ business, experience, technology and brand goals amongst the Horizontal team. • - Lead the successful onboarding of Horizontal to client and client to Horizontal, including project kickoff and a seamless transition to delivery leadership. • - Leverage your industry expertise to guide clients through the myriad of solutions and opportunities to ensure clients have the opportunity to make confident, informed decisions. • - Oversee customer satisfaction measurement for your portfolio of accounts and guide teams through improvement strategies when applicable. • - Partial billability (25-50%) when doing hands on strategy or delivery work. • Drive organic growth and ensure account-level profitability: • - Ability to author and execute a strategic plan for each of your accounts, articulating, pursuing and landing opportunities to expand Horizontal’s footprint within the client organization. • - Ability to build stewardship with clients, acting as their strategic consultant, solidifying relationships and ensuring profitable YoY growth. • - Manage revenue closely, ensure all opportunities are accurately reflected and forecasted, and uphold annual commitments. • - Lead scope definition across multiple complex client accounts – including shaping ambiguous asks into proposals and contracts, including defendable statements of work, but with a focus on achieving mutually beneficial outcomes for client and consultancy. • - Maintain a thorough understanding of the Horizontal service offerings and partnerships to enable cross selling across capabilities and solutions — creating sustainable and diverse portfolios. • Form strong partnerships with internal Horizontal capability teams: • - Inspire and support delivery excellence while representing the client voice to ensure we are meeting client expectations and driving outcomes. • - Partner on new business efforts in order to bring your industry expertise to set up new engagements for success. • - Partner with delivery and operations to ensure forecasts are clean and accurate. • - Produce case studies with capabilities teams to highlight business value delivered to our clients.

🎯 Requisitos

• Exemplary stakeholder management and communication skills • Proven experience in growing key and growth clients, of $5M+ • Ability to define and drive strategic vision and orchestrate and create consensus around ideas, concepts to then drive outcomes. • Strong leadership and communication skills: ability to lead meetings and presentations with senior clients, as well as inspire, organize and create consensus around ideas, concepts and approaches internally. • Experience in Healthcare, Financial Services, Travel & Hospitality, Manufacturing and/or CPG vertical preferred • Industry expertise and experience for your relevant industry focus area. • Experience with Sitecore, Optimizely, Contentstack and/or other composable DXP preferred. • Strong financial acumen: skilled in forecasting and revenue management • Bachelor's degree and minimum of 10 years of experience in a digital agency, consultancy or digital product development environment.