Senior Partner Success Manager, Omni

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🕒 Julho 10

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Hotel Engine

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

🏨 Hospitalidade

📦 Logística

🛍️ Comércio Eletrônico

💰 $65.000.000 Series B em 2021-12

Hospitality • Logistics • eCommerce

A Hotel Engine é uma plataforma poderosa que simplifica as viagens de negócios ao permitir que as empresas reservem, gerenciem e economizem com facilidade em suas necessidades de viagem. A plataforma oferece acesso a mais de 750. 000 hotéis no mundo todo, possibilitando reservas sem complicações para diferentes tamanhos de grupo, de pequenas equipes a grandes eventos corporativos. Com recursos como relatórios centralizados, opções de pagamento flexíveis e suporte dedicado, a Hotel Engine tem como objetivo agilizar a experiência de viagem tanto para organizações quanto para viajantes individuais, garantindo economias significativas de tempo e dinheiro.

Descrição

• Own post-go-live success for a portfolio of enterprise and midmarket Omni partners from first booking through sustained GBV growth • Monitor partner health across booking volume, rate quality, conversion, and engagement; flagging risks and acting before they compound • Drive GBV growth within your portfolio through proactive check-ins, performance reviews, and optimization recommendations • Lead QBRs for strategic accounts and health check-ins for mid-market accounts, translating data into forward-looking strategy, not just reporting • Serve as the first line of escalation for post-live partner issues, coordinating with Solutions Engineering and Product to drive resolution • Ensure no partner goes 60+ days post-go-live without a meaningful check-in — catching adoption gaps before they become churn risks • Get looped in at contract signature (before the SE starts the technical build) so you understand the partner’s goals, team, and definition of success from day one • Coordinate alongside the SE during the implementation window: own the commercial and relationship track while SE owns the technical track • Define activation milestones with each partner and hold both sides accountable to them • Drive partners to first booking within the implementation window; own the handoff from SE to ongoing success management • Build the partner’s internal champions — product, commercial, and operational contacts — so Engine has multi-threaded relationships before go-live • Manage a tiered portfolio of strategic juggernauts to flashy startups, prioritizing your book according to revenue and brand potential • Identify expansion opportunities within existing partner footprints — new use cases, user segments, or product lines • Surface groups and channel pipeline opportunities and upsell in partnership with the Business Development team • Contribute to the $30M Omni GBV goal through active portfolio management and a relentless focus on partner activation and retention • Feed partner insights back into product and SE — you are the voice of the live partner base.

🎯 Requisitos

• 8+ years in partner success, customer success, or strategic account management — ideally in travel tech, API/platform products, fintech, or SaaS • Demonstrated track record managing a portfolio of B2B relationships with measurable revenue or GBV outcomes • Experience working alongside or coordinating with technical teams without owning the technical work yourself • Strong data orientation: you use metrics to tell stories, diagnose problems, and drive partner conversations • High bar for communication: written, verbal, and async — you can synthesize a complex partner situation into a clear update for your VP • Comfortable managing ambiguity and structuring your own work without constant direction. • Prior experience with API-based product partnerships or platform integrations — you understand what it means for a partner to ‘go live’ technically and commercially • Familiarity with hotel supply, OTA distribution, or corporate travel • Experience building or contributing to health scoring models, QBR frameworks, or partner onboarding playbooks • Exposure to GBV-based commercial models.

🏖️ Benefícios

• Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity. • Benefits: Check out our full list at engine.com/culture. • Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed.