Associate Contract Manager – Renewal Specialist

🕒 Julho 20

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HubSpot

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2006

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

A HubSpot é uma plataforma de atendimento ao cliente com tecnologia AI, que combina softwares de marketing, vendas e atendimento ao cliente em um conjunto integrado. Com mais de 238. 000 clientes em 135 países, a HubSpot oferece ferramentas para automação de marketing, gestão de vendas, atendimento ao cliente, marketing de conteúdo, operações e comércio B2B. Com produtos como Marketing Hub, Sales Hub, Service Hub e Content Hub, a HubSpot permite que empresas gerem leads, fechem negócios e ofereçam excelente suporte ao cliente, tudo isso utilizando IA para aprimorar operações e insights. A plataforma é projetada para unificar equipes e dados de clientes, apoiando tanto startups de pequeno porte quanto grandes empresas em sua jornada de crescimento.

Descrição

• Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey • Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness • Lead renewal and commercial conversations, including negotiation and documentation of outcomes • Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication • Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals • Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization • Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions • Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently • Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems

🎯 Requisitos

• 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role • Comfort leading customer conversations involving renewals, negotiation, or complex topics • Ability to diagnose customer goals and challenges and provide clear, structured recommendations • Strong written and verbal communication skills, especially in renewal and contract-related discussions • Ability to manage multiple customer engagements in a high-volume, fast-paced environment • Comfort interpreting usage, adoption, and customer health metrics to guide prioritization • Ability to learn software quickly and coach customers toward effective product adoption