Technical Support Engineer

🕒 Junho 26

🌐 África do Sul, Paquistão, +2 outros países – Remoto

🇿🇦 África do Sul – Remoto 🇵🇰 Paquistão – Remoto 🇵🇭 Filipinas – Remoto 🇮🇳 Índia – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

👻 Score fantasma 38%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Huzzle.com

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🎯 Recrutamento

👥 RH Tech

☁️ SaaS

💰 $1.780.791 Pre Seed Round - Huzzle em 2024-04

Recruitment • HR Tech • SaaS

A Huzzle é uma plataforma de Early Careers que conecta estudantes, sociedades estudantis e empregadores. Começando como um CRM para sociedades estudantis pré-profissionais, a Huzzle evoluiu para a plataforma de carreira universitária utilizada por mais de 100.000 talentos no Reino Unido.

Descrição

• Quickly learn and understand the company’s Next.js, React, Node.js, and Supabase codebase. • Investigate customer-reported issues and reproduce bugs within the application. • Use Cursor or similar AI-powered development tools to trace errors and identify root causes. • Debug front-end and back-end systems, including APIs, databases, and application logic. • Implement maintainable fixes using TypeScript across the application stack. • Improve edge-case handling, reliability, and overall application performance. • Draft clear and professional customer emails explaining issues, resolutions, and next steps. • Provide calm and empathetic support during high-pressure customer situations. • Collaborate with product, QA, and engineering teams to prioritize and resolve issues. • Assist with patch releases and ongoing platform improvements. • Update internal documentation, runbooks, and knowledge base articles to improve future support processes.

🎯 Requisitos

• Experience developing applications using JavaScript and TypeScript. • Hands-on experience with Next.js, React, Node.js, Supabase, and SQL. • Strong debugging, troubleshooting, and problem-solving skills with excellent attention to detail. • Ability to work independently, take ownership of issues, and drive resolutions to completion. • Excellent written English communication skills and the ability to explain technical concepts to non-technical users. • Comfortable communicating directly with customers and diagnosing technical issues in a professional manner. • Experience using modern development workflows, version control systems, and software engineering best practices. • Experience independently shipping software features or contributing to production applications is preferred. • Exposure to AI-assisted development tools such as Cursor or similar coding assistants is a plus. • Previous experience in technical support, customer-facing engineering roles, SaaS companies, or startup environments is advantageous.

🏖️ Benefícios

• 💻 Fully Remote: Work from anywhere with international teams • 🤝 Peer Community: Connect with high-performing sales professionals in our network • 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement • 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals

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