Premium Solutions Manager

🕒 Julho 21

🌽 Illinois, New York – Remoto

🌽 Illinois – Remote 🗽 New York – Remote

💵 $75.000 - $90.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💻 Engenheiro de Soluções

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iDeals

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2008

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

iDeals é uma empresa global que oferece inúmeras oportunidades de carreira em diversas áreas, como atendimento ao cliente (Customer Support), engenharia, tecnologia da informação (TI), marketing e vendas. Com presença no Brasil, Frankfurt, Índia, Madri, Milão, Praga e Ucrânia, a iDeals disponibiliza vagas que vão desde posições de entrada em atendimento ao cliente até cargos seniores em engenharia e gestão técnica. A empresa tem como foco ajudar negócios em todo o mundo por meio de colaboração e inovação, incentivando candidaturas e indicações para construir uma equipe diversa. A iDeals enfatiza seu impacto global e o compromisso em impulsionar o crescimento dos negócios.

Descrição

• Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination • Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required • Guide clients during onboarding, project launch, migrations, and other critical project phases • Run regular check-ins with the client team and internal sales account owner to surface early warning signs early, before they escalate • Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issues • Advise clients on best-practice setup, permissions, workflows, governance structures, Q&A processes, reporting, and user management • Investigate clients' issues, identify root causes rather than symptoms, and resolve hands-on or propose practical workarounds • Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q&A configuration, and so on directly or by coordinating the Professional Services team • Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client-critical matters efficiently • Ensure accurate documentation of client requests, actions, decisions, escalations, and follow-up items • Share recurring issue patterns, workarounds, and best practices with Customer Support, Sales, and Product teams • Contribute to retention and expansion outcomes indirectly by improving client experience, product adoption, operational confidence, and trust in Ideals

🎯 Requisitos

• 2+ years of experience in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support role – ideally supporting high-stakes or deadline-driven B2B clients • Comfortable operating in fast-paced, high-pressure environments where deadlines are measured in hours, not weeks • Clear, confident communicator – able to explain complex technical issues simply, in writing and in live conversation • Naturally client-driven, with strong emotional intelligence and the judgment to know when to guide, when to execute, and when to escalate • Sharp analytical and problem-solving skills, with a knack for finding root causes and real solutions, not just high-level advice • Highly organized and proactive self-starter, comfortable managing multiple concurrent priorities without close supervision • Native-level proficiency in English; additional business languages are a plus

🏖️ Benefícios

• Remote-first flexibility to shape your ideal workday • Home workplace budget • Co-working expense coverage • Individual IT budget for extra equipment • Top-tier tech and AI-powered tools • Access to Ideals Academy with numerous courses • Investment in external learning and development activities • Guidance in Personal Development Plan creation • Professional literature and subscriptions coverage • Support of your passion as a speaker or writer • Internal talent mobility opportunities • 100% employer-paid health insurance for US employees with a 401(k) match program • Mental health activities reimbursement • Funding for sports competitions • 20 business days of annual leave • Paid health-related time off • Budget for meetups with your local team • Generous internal referral program