Customer Adoption Consultant

🕒 6 dias atrás

🌽 Illinois – Remoto

🌽 Illinois – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💼 Consultor

🚫👨‍🎓 Sem graduação necessária

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IFS

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1983

🏗️ Construção

🏭 Manufatura

📦 Logística

💰 Secondary Market em 2022-03

Construction • Manufacturing • Logistics

A IFS é uma empresa de software corporativo que oferece soluções para diversas indústrias, incluindo aeroespacial e defesa, construção e engenharia, energia, utilidades e recursos, manufatura, serviços e telecomunicações. A empresa oferece uma ampla gama de produtos de software, incluindo gestão de ativos empresariais, gestão de serviços de campo, planejamento de recursos empresariais e soluções que aproveitam inteligência artificial, como o IFS. ai. Essas soluções são projetadas para otimizar a gestão do ciclo de vida dos ativos, melhorar o engajamento do cliente e aumentar a eficiência operacional. A IFS Cloud fornece uma plataforma abrangente para a transformação digital, ajudando as empresas a aproveitarem os dados e a gerar insights em suas operações.

Descrição

• Coordinate assigned customer onboarding activities from handover through first value using agreed playbooks, templates and governance • Prepare kick-off materials, project plans, action trackers, weekly updates, meeting notes, risk logs and customer documentation • Run working-level customer meetings and follow-ups, maintaining visibility of owners, dependencies and deadlines • Coordinate customer data, provider and workflow inputs with Product Operations and technical teams • Translate customer goals into practical use cases, learning plans, milestones and success measures • Deliver or coordinate product training, enablement sessions, SOPs and point-of-need guidance • Monitor usage, engagement and completion of agreed activities; follow up on barriers and recommend interventions • Support customers in embedding the platform into routine logistics, finance and operational workflows • Maintain account records, adoption metrics, health signals, progress updates and value evidence • Analyse customer feedback, product usage and operational information to identify risks, needs and improvement opportunities • Prepare materials for adoption reviews and executive meetings • Capture customer quotes, proof points, success stories and referenceability signals with appropriate approval • Surface adoption risks and contribute to recovery plans • Identify potential expansion opportunities and route them to the appropriate lead • Gather structured customer feedback and translate it into evidence for Product, Engineering and operational teams • Support feature validation, user acceptance activity and post-release feedback • Keep playbooks, templates, SOPs and knowledge assets accurate and up to date • Contribute lessons learned and suggest improvements to processes and automation • Apply consistent quality, data governance and documentation standards • Build product and logistics domain knowledge and share learning with colleagues

🎯 Requisitos

• Approximately two or more years of experience in B2B SaaS customer success, onboarding, implementation, consulting, project coordination, product operations or a related customer-facing role • Strong organisation and follow-through, with the ability to manage actions, deadlines, documentation and multiple stakeholders • Clear written and verbal communication and confidence facilitating working sessions with customers • Comfort using data and customer evidence to monitor progress, identify issues and prepare concise updates • Customer-focused problem solving with the judgement to resolve routine issues and escalate material risks appropriately • Good Excel capability and confidence learning SaaS platforms, collaboration tools and operational workflows • Ability to work across teams and maintain accuracy in a fast-moving environment • Experience in logistics, transport, supply chain, freight audit, finance operations or another complex enterprise process is desirable • Experience delivering software training, adoption activities or change communications is desirable • Exposure to product analytics, BI tools, SQL or structured data validation is desirable • Experience working with AI-enabled software or explaining analytical outputs to users is desirable • Relevant degree or professional certification in business, project management, supply chain, data or a related discipline is desirable

🏖️ Benefícios

• Flexible and hybrid work opportunities • Inclusive workplace experiences and community • Sustainability-focused company environment • Opportunity to work in a global, diverse environment • Training, enablement sessions, SOPs and point-of-need guidance • Professional knowledge-sharing and development opportunities

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