Senior Residential Solar Operations Specialist

🕒 Junho 16

🏈 Ohio – Remoto

🏈 Ohio – Remote

💵 $55.500 - $88.800 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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IGS Energy

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

⚡ Energia

🛍️ Comércio Eletrônico

Energy • eCommerce

A IGS Energy é uma empresa de serviços de energia que oferece uma variedade de soluções energéticas para clientes residenciais e comerciais. Eles oferecem eletricidade verde, gás natural neutro em carbono, soluções de energia solar e garantias residenciais. A empresa visa fornecer energia limpa, confiável e acessível, enquanto apoia projetos renováveis, como energia eólica, solar e hidrelétrica. A IGS Energy também se especializa em oferecer estratégias energéticas personalizadas para ajudar a proteger as empresas da volatilidade do mercado. Seus serviços incluem o design e instalação de soluções de iluminação LED, operação de estações de abastecimento de gás natural comprimido e oferecimento de estratégias de gerenciamento energético abrangentes. Com foco em inovação e sustentabilidade, a IGS Energy se esforça para liderar mudanças positivas para o meio ambiente e suas comunidades.

Descrição

• Responsible for working within IGS’s proprietary technology platform, document and contract management, and collaborating with IGS’s Sales and Installation partners to ensure a smoothly operating business. • Actively partner with IGS’s shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing to sustain business operations and deliver upon the business’s strategic objectives. • Collaborating with your direct Lead to provide support to the team, while maintaining processes and achieving goals set. • Respond to and support our internal customer service teams to address and resolve any escalated customer related concerns/inquiries. • Completes projects for Residential Solar related to process improvements, market research and consumer compliance. • Develops and leverages user guides and job aids to carry out daily tasks and cross train other team members. • Reviews and audits completed work for accuracy, makes corrections when necessary, and timely reports status to management. • Becomes a trusted team member by accomplishing team goals, operating with integrity, and by shaping IGS Solar into a world-class solar company.

🎯 Requisitos

• 5+ years previous customer service experience • At least 2 years’ experience in “TPO” (Third Party Owner) solar related Customer Resolution preferred • College degree in Business Administration, IT, Operations, or other applicable field of study a plus • Energy experience a plus • Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)

🏖️ Benefícios

• Comprehensive coverage including medical (plus free telehealth) • Dental, vision, and employer health savings account contributions. • Robust support through Headspace and free mental healthcare visits for you and your dependents. • Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services. • Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools. • Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.