Broadcast Operations Center Engineer

🕒 Março 27

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $28 - $36 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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iHeartMedia

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2008

📱 Mídia

💰 Debt Financing em 2017-02

Media • Entertainment • Advertising

iHeartMedia é a principal empresa de áudio nos Estados Unidos, alcançando 9 em cada 10 americanos todos os meses. A empresa opera mais de 860 estações de rádio em 160 mercados, oferecendo uma combinação de rádio tradicional, transmissão digital e podcasts, tornando-se a principal editora de podcasts com mais de 168 milhões de downloads e streams nos EUA. A iHeartMedia é conhecida por sua tecnologia inovadora de análises e atribuição, garantindo-lhe uma vantagem competitiva em serviços de publicidade e mídia. A empresa também organiza eventos em grande escala, como o iHeartRadio Jingle Ball Tour, reunindo grandes nomes da música e construindo parcerias sólidas, como com a National Hockey League e a MeatEater, Inc. , para produção de podcasts.

Descrição

• Work within Service Desk Plus (Manage Engine) ticketing system as the primary source of work. • Assist with identification of chronic issues and work cross functionally with internal and external teams for resolution. • Maintain personal technical skillsets for resolving advanced technical issues using department tools, procedures, and infrastructure. • As requested by the BOC leads, research and provide detailed reports with regards to outages. • Work in a virtual team environment ensuring technical issues are properly identified, resolved and escalated appropriately to engineering team management. • Must be able to work nights, weekends and holidays, variable schedule(s) and overtime as necessary, or based on agreed - to schedule. • Perform other related duties and functions as assigned by BOC leads.

🎯 Requisitos

• Experience working in a broadcast technical environment supporting RF transmission systems, multimedia studio facilities, automation systems, broadcast‑oriented data networks, and telecommunications systems • Experience troubleshooting multiple networking and communication protocols • Strong understanding of broadcast concepts with hands‑on, practical experience • Background in a customer support or client‑facing technical function • Ability to work in a fast‑paced, multitasking technical and administrative environment with minimal supervision • Experience with Windows OS, remote access tools (VNC, RDP, etc.), cloud technologies, and network monitoring platforms • Strong professional written and verbal communication skills

🏖️ Benefícios

• Employer sponsored medical, dental and vision with a variety of coverage options • Company provided and supplemental life insurance • Paid vacation and sick time • Paid company holidays • A Spirit day to encourage and allow our employees to more easily volunteer in their community • A 401K plan • Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!