Senior Partnership Manager

🕒 Junho 5

🇿🇦 África do Sul – Remoto

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

👻 Score fantasma 65%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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iiDENTIFii

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏥 Saúde

🛡️ Seguros

💼 Consultoria

💰 $15.000.000 Series A em 2022-09

Healthcare • Insurance • Consulting

iiDENTIFii é uma plataforma biométrica remota líder focada na verificação de identidades reais em um mundo em rápida digitalização. A empresa utiliza tecnologias avançadas como detecção de prova de vida biométrica, verificação facial e autenticação segura triangulada para comprovar a identidade de um indivíduo de forma rápida e precisa. Especializa-se em soluções para onboarding de clientes, autenticação de usuários e verificação de identidade, garantindo conformidade com estruturas regulatórias como KYC e AML. Confiada por grandes instituições financeiras na África, a tecnologia da iiDENTIFii é robusta contra ataques de deepfake e injeção digital, destacando-se na prevenção de fraudes e segurança de identidade. A plataforma se integra perfeitamente à infraestrutura existente, suportando soluções tanto móveis quanto baseadas na web.

Descrição

• Own and manage a portfolio of iiDENTIFii enterprise clients, including tier-1 banks and FSPs • Build multi-level relationships from operational and implementation teams through C-suite and procurement • Develop account plans documenting relationship health, objectives, risks, expansion opportunities, and success metrics • Conduct executive business reviews and operational check-ins • Monitor adoption, support volumes, NPS, contract milestones, and client health • Advocate internally for client priorities and coordinate cross-functional responses • Own renewal planning, negotiation, and execution • Identify and close upsell and cross-sell opportunities, volume expansions, integrations, and new use cases • Drive new product adoption and align product roadmaps with client needs • Manage pricing, contract amendments, scope expansions, and multi-year deal structures • Maintain CRM pipeline and forecast data and provide portfolio visibility to leadership • Contribute to net revenue retention by expanding revenue and reducing churn • Develop account strategies and engage senior and executive stakeholders • Lead joint business planning and navigate stakeholder changes, political dynamics, and competitive threats • Participate in industry forums, events, and working groups • Lead the relationship dimension of client onboarding and coordinate implementation commitments • Define onboarding success criteria and ensure training, enablement, and documentation • Capture client feedback and feature requests for product and engineering • Collaborate with product, marketing, sales, solutions engineering, operations, support, and leadership • Provide regular data-driven portfolio reports to the Head of Enterprise Sales • Champion iiDENTIFii culture and contribute to building its client management function • Use AI to improve account research, communication, portfolio analysis, risk detection, account planning, EBR materials, and reporting

🎯 Requisitos

• 7+ years in client management, account management, or customer success in a financial services or fintech environment • Demonstrable track record managing and growing enterprise accounts, including tier-1 banks or major FSPs in South Africa • Experience managing complex, multi-stakeholder relationships at senior and executive levels • Experience owning renewals, upsells, net revenue retention targets, and expansion pipeline • Understanding of the South African regulatory environment: FICA, POPIA, SARB, FSCA, NCA • Familiarity with digital identity, KYC/AML, onboarding, and fraud prevention • Awareness of the South African banking landscape and relevant financial-services entities • Ability to engage credibly in technical product conversations without deep engineering expertise • Confidence in commercial negotiation, contract discussions, and pricing conversations • Experience using CRM tools such as Salesforce, HubSpot, or similar • Data-driven account management using metrics, health scores, and dashboards • Exceptional written and verbal communication across operational and C-suite audiences • Strong executive presence and emotional intelligence • Ability to simplify complex technical and commercial concepts • Proactive, self-directed, highly organised, and comfortable managing a complex portfolio • Comfortable in a fast-paced, scaling startup environment with evolving processes and high autonomy • Collaborative across product, engineering, solutions, marketing, and leadership • Receptive to feedback and committed to continuous improvement • AI tools are a standard, expected part of the role; ability to apply AI to account research, stakeholder mapping, meeting preparation, feedback synthesis, account plans, EBR materials, and reporting