SME Self Service Specialist

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🕒 Julho 27

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

💵 $130.000 - $140.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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Imagineeer

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏛️ Governo

🔒 Cibersegurança

💼 Consultoria

Government • Cybersecurity • Consulting

Imagineeer é uma consultoria com foco em missões que ajuda agências do governo dos EUA a modernizar sistemas e implantar IA com segurança. A Imagineeer constrói camadas de interoperabilidade compartilhadas, escaláveis e prontas para produção entre políticas, dados e operações, permitindo que as agências avancem de pilotos para produção, mantendo segurança, conformidade e governança. Eles oferecem nuvem preparada para IA e engenharia de Zero Trust, transformação de sistemas legados, inteligência de dados e gestão digital, cibersegurança incluindo segurança pós-quântica e suporte a operações de missão. Eles operam o ImagineLabs como um ambiente de cocriação para que as agências testem fluxos de trabalho com dados reais e validem a governança. Com sede em Arlington, Virginia, eles enfatizam líderes com experiência interna federal e se concentram em domínios federais como saúde, defesa, segurança interna e transporte.

Descrição

• Identify and document future self-service requirements for the existing ServiceNow HR platform in alignment with HHS operational priorities • Provide working knowledge and advisory guidance on the process for enhancing ServiceNow-based self-service functionality • Consult the Government on maintaining self-service operations and continuity during any parallel HCM migration activities • Support business process analysis and gap assessments tied to ServiceNow HR module capabilities • Assist in planning and executing the migration from a ServiceNow-based self-service environment to Oracle’s HR self-service platform • Act as a consultant to sustain self-service operations while functionality is transitioned from ServiceNow to Oracle • Articulate key architectural and functional differences between the two platforms to inform Government decision-making • Support user readiness, workflow mapping, and stakeholder communication throughout the migration lifecycle • Serve as a SME resource for HHS on HCM self-service platform strategy and operations • Collaborate with government stakeholders, program managers, and technical teams to align platform capabilities with HR business needs • Produce clear, accessible documentation including process flows, gap analyses, requirements summaries, and transition plans • Participate in working groups, stakeholder briefings, and review sessions as needed

🎯 Requisitos

• 5+ years of experience in HR technology, HCM platform administration, or HR systems consulting • Demonstrate, hands-on experience with ServiceNow HR Service Delivery (HRSD) module, including self-service configuration and workflow management • Working knowledge of Oracle HCM self-service platform, including its architecture, employee/manager self-service capabilities, and configuration framework • Experience supporting or advising on HCM platform migrations, including transition planning and operational continuity strategies • Strong analytical skills with the ability to assess platform gaps and translate findings into actionable recommendations • Excellent written and verbal communication skills; ability to present complex technical concepts to non-technical government stakeholders • Ability to obtain a public trust clearance