Client Account Manager

🕒 Outubro 12

🗽 New York – Remoto

🗽 New York – Remote

💵 $95.000 - $115.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

👻 Score fantasma 13%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Impiricus

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2020

🏥 Saúde

💼 Consultoria

🍽️ Alimentos e Bebidas

💰 $3.000.000 Seed Round em 2022-04

Healthcare • Consulting • Food & Beverage

Impiricus é uma plataforma de engajamento de HCPs de última geração, desenvolvida para facilitar a comunicação entre os provedores de saúde (HCPs) e a indústria farmacêutica. Fundada por médicos, aborda a redução do acesso aos HCPs ao fornecer notícias e recursos do setor diretamente ao seu alcance. Com uma estrutura robusta centrada em API, a plataforma permite que parceiros rastreiem o engajamento, analisem dados e entreguem conteúdo de alto valor de forma eficiente.

Descrição

• Serve as the primary relationship owner for a portfolio of Curated clients across legal, AI and technology, medtech, CRO, locum tenens, health system, and other non-pharma industries • Partner with Impiricus client services teams to scope, launch, and deliver pharma programs on Curated • Guide clients through physician engagement programs from intake and scoping through physician sourcing, scheduling, delivery, and follow-up • Understand client objectives and ensure projects are delivered with exceptional service and attention to detail • Communicate project updates, timelines, risks, and next steps • Identify opportunities to deepen relationships and expand partnerships • Coordinate physician recruitment, scheduling, compensation, and project execution with Curated operations teams • Manage multiple concurrent client engagements and keep timelines and deliverables on track • Coordinate communication across Operations, Product, Finance, Legal and Compliance, and other stakeholders • Monitor project health and resolve issues proactively • Maintain accurate documentation in CRM and project management systems • Define intake, onboarding, communication, escalation, and reporting processes for the founding client services function • Develop repeatable playbooks, templates, and tooling • Represent client needs internally to influence Product and Operations • Support new-client onboarding and customer experience • Help build and lead the future client services team

🎯 Requisitos

• Bachelor's degree required, or equivalent combination of education and relevant professional experience • 5+ years of experience in Account Management, Client Success, Customer Success, Strategic Accounts, or a related client-facing role • Experience within healthcare technology, medtech, digital health, SaaS, marketplaces, or another complex B2B environment • Proven ability to manage multiple client relationships simultaneously across different industries while delivering exceptional customer experiences • Strong project management and organizational skills • Excellent written and verbal communication skills with strong executive presence • Record of building or improving a process, program, or team function independently • Comfort working in a fast-paced, evolving environment with limited structure • Experience using CRM platforms such as HubSpot, Salesforce, or similar customer management systems • Preferred: experience supporting healthcare, medtech, biotech, AI, legal, staffing, or life sciences organizations • Preferred: familiarity with expert networks, market research, advisory boards, or physician engagement models • Preferred: experience with Integrated Delivery Networks or health systems • Preferred: experience collaborating across Sales, Operations, Product, and Finance, or serving internal teams as customers • Preferred: experience building or scaling client-facing processes or client services teams

🏖️ Benefícios

• Medical, dental, and vision coverage for you and your dependents • On-demand healthcare concierge • Pre-tax HSA, FSA, and DCFSA savings options • Monthly employer HSA contributions if enrolled in a high-deductible plan • 100% paid short- and long-term disability insurance • Life and AD&D insurance • Flexible vacation policy • Paid parental leave after 6 months • Remote work option; in-person collaboration encouraged for employees near an office • 401(k) with company match