Director of Partner Experience

🕒 Julho 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $136.950 - $166.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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inquirED

SiteLinkedInTodas as Vagas

11 - 50 funcionários

📚 Educação

🛍️ Comércio Eletrônico

🤝 B2B

Education • eCommerce • B2B

O currículo de estudos sociais baseados em investigação da inquirED para o ensino fundamental é utilizado por escolas e distritos em todo o país para envolver os alunos, construir seu conhecimento de conteúdo e desenvolver suas habilidades preparadas para o futuro. As ferramentas e programas de aprendizagem profissional da inquirED apoiam os professores enquanto eles mudam sua prática para o ensino baseado em investigação.

Descrição

• Manage the day-to-day work of the Partner Experience team, including workload, prioritization, coaching, and performance. • Run partner onboarding, training, and implementation support end-to-end, ensuring teachers and district leaders can effectively use the curriculum from day one. • Execute the engagement model GTM leadership sets for supporting partners across Inquiry Journeys, Inkwell, and Great First Eight, including how the team handles districts using more than one product at a time, and flag clearly, with data, when that model is straining under real volume. • Monitor partner health metrics day-to-day, using them to flag risks early and to surface opportunities for renewal, upsell, and expansion to leadership and Account Management. • Partner closely with Sales and Account Management to keep the handoff from the sales cycle into implementation and long-term engagement running smoothly. • Be the day-to-day connector between Partner Experience and Product, Marketing, and Sales, routing real partner feedback to the people who own roadmap, messaging, and GTMgo-to-market decisions. • Manage and prioritize operational workload across the team, including partner ops and PD logistics, and recommend where tooling, contractor support, or process changes could relieve capacity pressure. • Run partner feedback loops and processes that capture and share partner success stories to support renewal and advocacy. • Foster a proactive, collaborative team culture day-to-day, and bring partner-facing capacity and risk issues to GTM leadership before they become bigger problems. • Ensure teamwide effective use of systems, including Gainsight, to ensure cross-team transparency and data-driven decision making. • Work both virtually and in person, with periodic travel to partner districts, team retreats, and company events — averaging roughly one trip per month.

🎯 Requisitos

• 5+ years of experience in customer success, partner experience, or implementation leadership, ideally in K–12, edtech, or another complex-sale, relationship-driven environment. • 2+ years directly managing a team, with a track record of coaching people into stronger performance. • Comfort operating across multiple products or workstreams at once; you can run a team well inside a structure that’s still being figured out, without needing it fully settled first. • Strong data instincts; you know how to build and read partner health metrics and use them to make decisions. • Excellent cross-functional collaborator; you build real partnerships with Sales, Product, and Marketing rather than just handing off documents. • High operational ownership; when you spot a capacity or process problem, you go fix it (staffing, tooling, workflow), not just flag it. • Experience working with districts and/or schools. • Willingness and ability to travel, averaging about once per month.

🏖️ Benefícios

• Health & 401K: Employee-covered health care and retirement match • Flexible PTO & Company Closures: Flexible PTO and 12+ observed days off. • Chances to Connect: Biannual company retreats and optional local meetups • Remote Opportunities: Most positions are remote, supporting work-from-home flexibility • Perks and Stipend: Technology package provided, plus a home office stipend • Learning and Development: Educational and development opportunities, monthly Brunch and Learns, and more!