IT Support Specialist

🕒 Maio 22

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INVICTA SOFTWARE

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2014

🔒 Cibersegurança

☁️ SaaS

🏢 Corporativo

Cybersecurity • SaaS • Enterprise

A INVICTA SOFTWARE é uma empresa que oferece uma plataforma modular e totalmente integrada de Operações de Segurança (SecOps) que consolida o gerenciamento de endpoints, gerenciamento de serviços de TI e cibersegurança em uma única solução centralizada. Sua suíte de produtos—Invicta ONE, Invicta DESK e Invicta GUARD—fornece detecção de ameaças orientada por IA e orquestração automatizada para revelar inteligência, alertar e remediar problemas em TI, segurança e operações. A empresa vende principalmente sua plataforma SaaS por meio de parceiros de canal para organizações como escolas e clientes corporativos.

Descrição

• Provide timely and effective technical support to end-users across hardware, software, and network issues. • Maintain and improve IT systems to ensure optimal performance and security. • Collaborate with cross-functional teams to support technology initiatives and troubleshoot complex problems. • Respond promptly to IT support requests via phone, email, or ticketing system, ensuring high customer satisfaction. • Diagnose and resolve hardware, software, and network issues for desktop, laptop, and mobile devices. • Install, configure, and upgrade computer systems, software, and peripherals. • Manage user accounts, permissions, and access controls within various platforms. • Monitor system performance and implement preventive measures to reduce downtime. • Document support procedures, troubleshooting steps, and solutions for knowledge sharing. • Assist with IT asset management, including inventory tracking and software licensing compliance. • Collaborate with vendors and external service providers when necessary. • Stay current with emerging technologies and recommend improvements to enhance IT infrastructure.

🎯 Requisitos

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred. • Proven experience (2+ years) in an IT support or help desk role. • Strong knowledge of Windows and macOS operating systems. • Experience with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN. • Familiarity with common business software such as Microsoft Office 365 and collaboration tools. • Excellent problem-solving skills with a customer-focused mindset. • Effective communication skills, both written and verbal. • Ability to work independently and as part of a team in a fast-paced environment. • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

🏖️ Benefícios

• Competitive salary and performance-based bonuses. • Comprehensive health, dental, and vision insurance plans. • 401(k) retirement plan with company match. • Generous paid time off and holiday schedule. • Opportunities for professional development and certification support. • Collaborative and inclusive work environment. • Access to the latest technology and tools.