Director of Customer Success

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🕒 Setembro 3

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

👻 Score fantasma 32%

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IONIX

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📦 Logística

🔒 Cibersegurança

Consulting • Logistics • Cybersecurity

A IONIX é uma empresa de cibersegurança que se especializa na gestão de superfície de ataque e gestão de exposição a ameaças. Sua plataforma oferece visibilidade abrangente dos ativos expostos e conexões arriscadas das organizações, auxiliando as equipes de segurança a reduzir sistematicamente os riscos. Com recursos como validação de exposição, fluxo de trabalho de risco simplificado e proteção ativa, a IONIX foca em identificar, priorizar e remediar ameaças críticas em superfícies de ataque completas, incluindo ambientes de nuvem e cadeias de suprimentos digitais. A plataforma é projetada para melhorar a postura de segurança gerenciando riscos em tempo real, assim, reduzindo vulnerabilidades e exposição a ciberataques.

Descrição

• Lead and develop the US Customer Success team through day-to-day guidance, coaching, prioritization, and support • Serve as the senior Customer Success focal point during US hours for customer issues, escalations, and cross-functional coordination • Own several strategic enterprise customers and build relationships from technical stakeholders through executive and CISO level • Maintain visibility into customer health, risks, objectives, adoption, and key activities; report status, trends, and areas requiring attention • Identify at-risk customers, develop recovery plans, and improve customer health • Lead and support customer escalations with clear ownership, communication, action plans, and follow-through • Ensure consistent execution of Customer Success processes across onboarding, adoption, ongoing engagement, executive reviews, renewals, and risk management • Evaluate processes, identify gaps, and implement scalable Customer Success practices • Ensure customer knowledge, decisions, risks, action items, and account status are accurately documented • Partner with US Sales on customer status, renewals, expansion opportunities, risks, and strategic account activities • Collaborate with Product, Support, R&D, and other teams to represent customer needs and resolve issues • Develop the team’s technical and product expertise so CSMs can guide customers on IONIX operationalization, integrations, workflows, and security best practices • Initially perform significant hands-on CSM work, progressively shifting toward team leadership and operational responsibilities while retaining select strategic customer ownership

🎯 Requisitos

• 7+ years of experience in technical customer-facing roles, including significant experience in Customer Success with enterprise customers • Previous people management or team leadership experience, with ability to coach, develop, and hold team members accountable • Previous hands-on experience in a technical role such as Solutions Engineering, Sales Engineering, Technical Support, Security Engineering, or similar before moving into Customer Success • Experience working for a cybersecurity vendor and strong understanding of security organizations, stakeholders, and workflows • Experience managing large, complex enterprise customers, including technical and executive-level relationships • Strong technical understanding of TCP/IP, DNS, HTTP, HTML, PKI, web applications, and cloud environments • Strong understanding of web security concepts, vulnerabilities, and security technologies • Proven ability to manage customer escalations, identify account risk, and drive structured recovery plans • Strong operational and process orientation, with experience building, improving, and enforcing scalable processes across a team • Excellent organizational skills and attention to documentation, customer status, commitments, and follow-through • Ability to translate technical topics into clear business outcomes and communicate effectively with audiences ranging from security practitioners to CISOs • Strong cross-functional skills and experience partnering closely with Sales, Product, Support, and Engineering • Startup experience is required, preferably in an environment where responsibilities extended beyond a narrowly defined role • Ability to operate independently and make decisions during US hours while maintaining strong alignment with leadership in Israel

🏖️ Benefícios

• Remote work arrangement • Full-time employment

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