340B Director, Client Success

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🕒 Agosto 28

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

👻 Score fantasma 29%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Pillr Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2003

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A Pillr Health é um provedor líder de soluções inovadoras projetadas para otimizar e agilizar as operações de farmácias. Com forte ênfase em aumentar a eficiência, reduzir custos e melhorar os resultados dos pacientes, particularmente no âmbito do programa 340B, a Pillr Health oferece tecnologia escalável, fácil de usar e consultoria especializada para provedores de saúde e farmácias. A empresa é comprometida com altos padrões de segurança de dados e conformidade, tornando-se um parceiro confiável na administração e gestão de farmácias.

Descrição

• Direct and oversee activities ensuring clients effectively leverage Pillr Health’s products and services to achieve business objectives • Develop strategies and processes to ensure client satisfaction throughout all phases of the client lifecycle • Facilitate long-term client relationships and promote client retention • Monitor and improve training and onboarding processes for smooth product adoption and client collaboration • Use data insights and feedback mechanisms to identify and understand client needs and challenges • Establish collaborative relationships with Sales, Product Development, and other cross-functional areas • Develop deep relationships with key stakeholders and understand business objectives, challenges, and program success requirements • Review performance metrics with clients and recommend strategies to optimize program outcomes • Identify account expansion opportunities through upselling and cross-selling • Lead renewal strategies and negotiations • Champion the client voice internally, influencing product development, service enhancements, and strategic initiatives • Deliver regular business reviews and strategic updates to client executives • Collaborate with support teams to ensure seamless delivery and continuous improvement of client experiences • Lead and facilitate group discussions; coach, mentor, motivate, and engage others toward common goals • Identify and develop future organizational talent • Manage client risks, escalations, and client health

🎯 Requisitos

• Bachelor’s degree in business, healthcare, operations, or a related field • 5+ years of experience in client relationship management, account strategy, or client management in a software delivery model • Proven ability to manage enterprise clients and deliver business outcomes through technology • Advanced Excel skills, including V-Lookup, Pivot Tables, Charts & Graphs, Formulas, etc. • Ability to manage and lead effectively during times of organizational change and transformation • Strong business acumen with the ability to link software capabilities to client KPIs and strategic goals • Excellent communication, presentation, and negotiation skills • Experience with CRM and analytics tools (e.g., Salesforce) • 340B ACE certification preferred • 2+ years of organizational leadership experience preferred • Pharmacy experience preferred • Skilled in data reporting and interpretation • Understanding of hospital/pharmacy systems, workflows, prescribing, and revenue cycle • Willingness and ability to travel for client meetings • U.S. citizenship and compliance with hospital credentialing standards

🏖️ Benefícios

• Health insurance • Flexible Spending Account (FSA) • Dental and Vision insurance • 401(k) retirement plan • Paid time off

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