Account Manager

🔥 13 horas atrás

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $60.000 - $70.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Ironmark

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1955

🤝 B2B

📱 Mídia

💰 Series unknown em 2022-07

B2B • Media

A Ironmark é uma empresa de marketing e fulfillment integrada, oferecendo serviços completos que combinam marketing físico e digital orientado por dados para simplificar o engajamento do cliente e oferecer resultados mensuráveis. A empresa fornece serviços como análises preditivas, comunicações em múltiplas localidades e conformidade com privacidade, publicidade digital, mala direta, impressão comercial e de grande formato, produtos promocionais, desenvolvimento web e técnico, armazenamento e envio, além de logística para eventos — atendendo concessionárias de veículos, franquias, clientes dos setores financeiro e de saúde. A Ironmark se posiciona como um parceiro único, desde a estratégia até a execução, conectando canais físicos e digitais para otimizar operações de marketing.

Descrição

• Serve as the primary point of contact for assigned client accounts. • Build and maintain strong, long-term relationships with clients through proactive communication and exceptional service. • Manage client expectations and ensure timely delivery of products and services. • Handle customer inquiries, concerns, and issues, providing prompt and effective resolution. • Assist in escalating and resolving complex client concerns when necessary. • Maintain accurate records of customer interactions, projects, and account activity. • Manage projects through the complete production lifecycle, from project initiation through final delivery. • Coordinate print and digital marketing campaigns to ensure quality, accuracy, and timely execution. • Collaborate with clients and internal teams to gather project specifications and requirements. • Review project estimates, customer files, proofs, and specifications to ensure accuracy before production. • Monitor project timelines and communicate status updates to clients and internal stakeholders. • Work closely with production, fulfillment, creative, data, and technology teams to ensure successful project execution. • Identify opportunities to expand client relationships through additional products and services. • Support sales initiatives by identifying customer needs and generating qualified leads. • Collaborate with Sales Representatives to support account growth and customer retention. • Ensure clients are informed about available solutions that can help achieve their business objectives. • Coordinate with vendors and production partners to ensure quality, pricing, and delivery expectations are met. • Assist with client onboarding, account setup, and workflow implementation. • Ensure all project information is complete, accurate, and properly communicated to internal teams. • Utilize ERP, project management, CRM, and workflow systems to manage client accounts, production schedules, and project performance. • Leverage technology to improve efficiency, reporting, client communication, and operational visibility. • Support process improvements and adoption of new technologies that enhance client and team performance. • Maintain accurate documentation and reporting within organizational systems.

🎯 Requisitos

• Minimum High School Diploma • Bachelor’s degree in business, Marketing, Communications, Printing Management, or a related field preferred. • 3+ years of Account Management, Customer Service, Project Management, Print Production, Marketing Services, or related experience.