Senior Customer Success Manager – AIP

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🕒 Junho 25

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Irth Solutions

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1995

☁️ SaaS

⚡ Energia

📡 Telecomunicações

💰 Private Equity Round em 2015-07

SaaS • Energy • Telecommunications

A Irth Solutions é uma fornecedora líder de mercado de uma plataforma SaaS focada em melhorar a resiliência e reduzir o risco na gestão de infraestrutura crítica de rede. Suas soluções são confiáveis para empresas de energia, serviços públicos e telecomunicações nos EUA e Canadá, oferecendo capacidades em prevenção de danos, treinamento, inspeções de ativos, gestão de terras e gerenciamento de tickets 811. Ao alavancar inteligência de negócios, análises e dados geoespaciais, a Irth Solutions fornece uma consciência situacional abrangente para gerenciar e mitigar riscos proativamente na infraestrutura de rede. A aquisição da OneBridge Solutions aprimora suas ofertas de gestão de desempenho de ativos.

Descrição

• Become a product expert, including the technical workings and practical business application. • Manage new customers after the implementation process in order to ensure successful onboarding and adoption of our platform. • Develop strategic success plans for your customers segment that outline critical success factors, metrics for success, timelines, and potential issues while providing recommendations to internal and external teams. • Perform quarterly business reviews, product roadmap discussions, and on-site visits to ensure customer retention and successful renewal of services. • Keep customers informed of process and procedural changes. • Manage the resolution of escalated customer issues. • Maintain a positive working relationship with Product Management and Engineering to resolve issues and to communicate customer needs for future product enhancements.

🎯 Requisitos

• Demonstrated success managing customer relationships in a B2B SaaS company • Demonstrated capability to identify and mitigate risk. • 8-10 years of customer-facing account management type position or equivalent with a track record of service excellence and best practices or SaaS Support experience. • Experience working across multiple internal teams to resolve customer issues quickly and effectively. • Bilingual proficiency in English and Spanish (written and verbal) is required. • A team player capable of high performance and flexibility working in a dynamic environment. • Travel expectations – 10%.

🏖️ Benefícios

• Join a dynamic, growing company that is well respected in its industry. • Competitive salary • Health plan options include medical, dental, & vision • 401k + company match • Flexible PTO policy plus company-paid holidays • Benefits include life insurance, pet insurance, discounts and perks programs • Generous one-time “work from home” stipend to get you started • Team events, including monthly lunches for everyone, volunteer outings, and quarterly gatherings • Hybrid employees have access to snacks, beverages, and coffee at our Columbus, Ohio, office