Lead Specialist, Customer Success

Vaga não está no LinkedIn

🕒 Junho 25

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $80.000 - $110.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Pearson VUE

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1994

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Pearson VUE é líder global em avaliações baseadas em computador, oferecendo uma ampla gama de exames de credenciamento e certificação para diversos setores. A empresa apoia candidatos e organizações proprietárias dos exames ao disponibilizar recursos, opções de agendamento e adaptações para garantir acesso equitativo às avaliações. Sua missão é potencializar candidatos e enriquecer comunidades por meio da aplicação de exames de alto impacto que validam competências e conhecimentos profissionais, contribuindo para o avanço na carreira e para a elevação dos padrões do setor.

Descrição

• Manage the end-to-end implementation process for a portfolio of school district accounts, from signed contract through initial platform adoption • Lead kickoff calls and project planning sessions with district stakeholders, establishing clear ownership, timelines, and success criteria • Build phased implementation plans tailored to each district's configuration needs, grade levels served, and relevant state CTE or career readiness requirements • Coordinate technical setup with district IT staff, including data integration, SSO configuration, and roster management • Deliver role-specific training for administrators, CTE directors, and teachers, adapted to each district's context and pace • Design and build the foundational implementation playbook: a repeatable, scalable process for onboarding new districts that the team can use and improve over time • Develop a library of customer-facing resources, including onboarding guides, product reference materials, training decks, quick-start guides, and administrator how-to documentation • Create role-specific enablement materials for each district user type so every audience has what they need to use the platform confidently • Build internal-facing resources for the Customer Success team, including handoff templates, implementation checklists, escalation frameworks, and account review guides • Monitor platform adoption across accounts, identify gaps early, and develop targeted plans to address them before they become risks

🎯 Requisitos

• 3+ years of experience in implementation, customer success, project management, or a comparable client-facing role, preferably in K12 EdTech or education services • Demonstrated ability to manage multiple complex projects simultaneously across different clients, timelines, and configurations • Experience developing or significantly improving customer-facing documentation, training materials, or enablement resources • Ability to communicate clearly across a wide range of audiences, from district IT staff to classroom educators, in both written and verbal form • Strong process-building instincts and the organizational discipline to create consistency across a varied and growing client portfolio • Comfort operating in an early-stage environment where structure is still being built and the ability to create clarity from ambiguity is as important as executing against a defined playbook • Experience with Salesforce or a comparable CRM platform

🏖️ Benefícios

• Pearson’s annual incentive program • Professional development opportunities • Flexibility in work arrangements