Manager, Customer Success Operations

🕒 Junho 25

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GitLab

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

💼 Consultoria

📣 Marketing

🤖 Inteligência Artificial

💰 Secondary Market em 2020-11

Consulting • Marketing • Artificial Intelligence

O GitLab é uma plataforma completa de DevOps, entregue como uma única aplicação, que transforma fundamentalmente a forma como os times de Desenvolvimento, Segurança e Ops colaboram e desenvolvem software. Da ideia à produção, o GitLab ajuda os times a reduzir o tempo de ciclo de semanas para minutos, diminuir os custos de desenvolvimento e o time to market, ao mesmo tempo em que aumenta a produtividade dos desenvolvedores.

Descrição

• Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management. • Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes. • Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day. • Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success. • Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption. • Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting. • Contribute to broader Revenue Operations initiatives where the CS perspective is needed.

🎯 Requisitos

• 4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role. • Strong critical thinking and structured problem solving. You can break down ambiguous problems into clear workstreams and move them forward. • Bias toward execution. You move from analysis to action quickly and follow through to outcomes that stick. • Systems thinking. You understand how a change in one part of the go-to-market motion ripples through to others, and you design solutions accordingly. • Strong cross-functional collaboration skills. You build trust with stakeholders at all levels and influence without direct authority. • Curiosity and aptitude to pick up new domains, tools, and concepts quickly. We care more about how you think than which specific tools you have used. • Comfort operating in a scaling environment where not everything is defined and structure must be created.

🏖️ Benefícios

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental leave • Home office support