Customer Success Manager

🕒 Junho 25

🏄 California, District of Columbia – Remoto

🏄 California – Remote 🏛️ District of Columbia – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Trellint

SiteLinkedInTodas as Vagas

201 - 500 funcionários

☁️ SaaS

🏛️ Governo

🚗 Transporte

SaaS • Government • Transport

A Trellint é uma fornecedora de software inteligente para gestão de estacionamento e controle de meio-fio para cidades e agências. Ela oferece soluções SaaS para administração de notificações e permissões, fiscalização de estacionamento (incluindo reconhecimento de placas e integração com GIS), gestão dinâmica de preços e ocupação, gerenciamento de ativos e recursos, e inteligência de negócios. A plataforma integra pagamentos, parquímetros, pagamento móvel e APIs abertas para ajudar municípios e operadores a otimizar estacionamentos, reduzir congestionamentos, melhorar a segurança e agilizar operações de campo.

Descrição

• Serve as the strategic owner of assigned customer accounts, ensuring strong retention, adoption, and expansion. • Lead renewal, expansion, and extension strategies, including influencing and preparing bids for competitive RFPs. • Maintain strong executive relationships at top city agency accounts; run outcome-based quarterly business reviews (QBRs). • Own renewal and retention targets. • Prepare capture plans in advance of customer RFPs to provide the best possible chance of retaining customers through competitive rebids. • Identify and execute on expansion opportunities. • Analyze customer goals, workflows, and challenges to design enterprise-level initiatives in partnership with Product that deliver measurable impact. • Serve as a trusted advisor to customers, offering guidance and best practices to enhance their productivity, efficiency, and program outcomes. • Build and maintain structured account plans and customer success plans for each assigned account. • Partner with internal teams including Customer Care, Project Management, and Product to deliver high-quality experiences for customers from onboarding through renewal. • Negotiate contract terms and conditions with support from Legal. • Coordinate delivery and daily operational issues with Customer Care, ensuring planned support-hour models are clear and maintained. • Track adoption, usage, and key health indicators and proactively mitigate risk. • Ensure accurate documentation across CRM, account plans, and renewal calendars. • Capture customer insights to inform Product, R&D, and broader Trellint strategy.

🎯 Requisitos

• 5–8+ years in customer success or account management. • Experience with municipal customers and/or parking/curbside systems preferred. • Skilled in QBR facilitation and success planning. • Adept at identifying growth opportunities tied to customer goals. • Strong communicator with excellent written and verbal skills. • Highly organized, proactive, and detail-oriented. • Ability to collaborate effectively across internal teams. • Strong customer empathy and problem‑solving ability. • Travel required (25% to 50%).

🏖️ Benefícios

• Comprehensive solutions to make parking accessible, equitable, and congestion-free. • Support development resources like knowledge bases, training materials, and customer success stories.