Client Success Manager

Vaga não está no LinkedIn

🕒 Julho 22

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤝 Parceiro de Cliente

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IT Management Corporation

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2009

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A IT Management Corporation é um provedor líder de soluções de TI abrangentes, personalizadas para empresas de vários setores, com foco em áreas como telefonia em nuvem gerenciada, infraestrutura de rede e comunicações unificadas. Estabelecida em 2009, a empresa visa ajudar os clientes a alcançarem uma implantação e gestão tecnológica ótimas através de uma gama de serviços incluindo consultoria de TI, suporte, terceirização e gerenciamento de infraestrutura. Com um forte compromisso com o atendimento ao cliente e as melhores práticas do setor, a IT Management Corporation atende clientes nos setores de educação, governo e comercial, oferecendo soluções que aumentam a eficiência operacional e a segurança.

Descrição

• Manage a portfolio of existing SLED customer accounts and serve as their primary point of contact. • Develop strong relationships with IT leaders, administrators, procurement teams, and key stakeholders. • Conduct regular customer business reviews to understand goals, challenges, and upcoming initiatives. • Drive customer retention, satisfaction, and long-term account growth. • Act as the voice of the customer by coordinating with internal teams to ensure successful project delivery and support. • Monitor customer health, identify risks, and proactively address issues before they impact the customer experience. • Identify opportunities to expand existing customer relationships through additional solutions and services. • Partner with sales and engineering teams to develop strategic account plans and technology roadmaps. • Support contract renewals and help customers evaluate new technologies that align with their business objectives. • Coordinate with engineering, project management, support, and vendor partners to ensure exceptional customer outcomes.

🎯 Requisitos

• 3–5 years of experience in Customer Success, Account Management, Account Executive, or Sales roles within a VAR, MSP, UCaaS, networking, cybersecurity, or technology solutions environment. • Experience supporting public sector, government, or education customers preferred. • Understanding of networking, cloud, cybersecurity, communications, or managed services solutions. • Strong relationship-building, communication, and presentation skills. • Experience managing multiple customer accounts and competing priorities. • Proficiency with CRM platforms such as HubSpot, Salesforce, or similar systems. • Strong organizational skills and attention to detail.

🏖️ Benefícios

• Competitive compensation and performance-based incentives • Opportunities for professional growth and career advancement