Partner Success Manager

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InVision Communications

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1991

📣 Marketing

📱 Mídia

Marketing • Media • Event Management

A InVision Communications é uma empresa focada em parcerias que se especializa na criação de experiências digitais e físicas envolventes que inspiram ações. Sua missão é proporcionar um engajamento autêntico através da combinação de estratégias de conteúdo eficazes e da tecnologia certa. Eles trabalham em estreita colaboração com seus clientes para aprimorar a interação do público e facilitar resultados exitosos em diversos eventos e campanhas, aproveitando sua vasta experiência para cultivar relacionamentos duradouros.

Descrição

• Lead customer onboarding by developing implementation plans, coordinating internal teams, delivering product training, and providing tools and resources • Ensure a seamless transition from the Account Executive after contract execution • Drive product adoption and partner engagement • Serve as the primary point of contact for assigned enterprise partners • Build trusted relationships and proactively support evolving business needs • Conduct Quarterly Business Reviews covering utilization, outcomes, adoption, performance, and opportunities • Coordinate with Sales, Support, Product, and internal teams to resolve concerns • Gather customer feedback and communicate insights for continuous improvement • Monitor account health, identify risks, advocate for customer needs, and improve adoption and retention • Lead renewal strategies and partner with the Account Executive on expansion, cross-sell, and upsell opportunities • Demonstrate business value and help partners achieve accessibility and communication objectives • Maintain accurate CRM records, onboarding milestones, communications, health metrics, and opportunities • Maintain current knowledge of products, services, features, pricing, and customer resources • Collaborate with leadership to improve customer success processes and business results

🎯 Requisitos

• 3+ years of professional experience in Customer Success, Partner Success, Account Management, Enterprise Account Management, or a related customer-facing role • Experience managing B2B customer relationships throughout the post-sale lifecycle • Ability to build trusted customer relationships and support long-term account success • Experience conducting customer meetings, presentations, product demonstrations, onboarding sessions, or training workshops • Strong verbal, written, interpersonal, presentation, and relationship-building skills • Ability to understand customer business objectives and communicate product and service value • Experience using Salesforce, HubSpot, or a similar CRM • Strong organizational skills and ability to manage multiple accounts, priorities, and deadlines • Ability to work independently, exercise initiative, and maintain accountability • Ability to collaborate with cross-functional teams in a remote, fast-moving environment • Ability to handle customer, contractual, financial, and organizational information confidentially and professionally • Fluency in American Sign Language and lived, professional, or community experience within the Deaf and/or hard of hearing community • Experience supporting enterprise or strategic customer accounts preferred • Experience in B2B, SaaS, technology, telecommunications, accessibility, language access, or service-based environments preferred • Experience conducting QBRs or executive business reviews preferred • Experience supporting retention, renewals, and expansion preferred • Knowledge of accessibility practices and Deaf and hard-of-hearing communication needs preferred • Ability to work independently with ownership, accountability, and sound judgment • Ability to travel periodically • Valid passport for travel • Ability to work a flexible schedule when required • Ability to represent Convo professionally and promote accessible communication, diversity, equity, inclusion, and accessibility

🏖️ Benefícios

• Commission in addition to the $65,000–$70,000 USD pay range • Continuous learning and professional development • Opportunities to expand skills • Flexible schedule when business needs require • Periodic travel for customer meetings, conferences, training, and industry events