Customer Success Manager

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $135.000 - $155.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Gridware

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

💼 Consultoria

📦 Logística

🏭 Manufatura

Consulting • Logistics • Manufacturing

A Gridware é uma empresa que colabora com concessionárias de energia para aprimorar ativos de rede usando tecnologia de ponta. Seus sistemas inovadores permitem a detecção de falhas em tempo real, agilizam os reparos de interrupções e monitoram a saúde da infraestrutura de rede. Ao oferecer insights baseados em dados, a Gridware ajuda as concessionárias a manter e estender o ciclo de vida de seus ativos, contribuindo para uma rede elétrica mais confiável e eficiente. Com implantações em 11 estados, a empresa é dedicada a proteger a rede atual enquanto se prepara para os desafios futuros.

Descrição

• Manage and grow relationships with utility customers, ensuring they receive maximum value from Gridware’s solutions • Understand utility customer needs and educate stakeholders on fault detection and grid monitoring capabilities • Lead use case development, pilot program design, and creation of success metrics to validate system performance • Act as the primary contact for utility customers, build trusted relationships, understand needs, and provide onboarding and training • Help customers interpret grid events, improve response strategies, integrate solutions into workflows, and develop troubleshooting documentation • Create tailored training materials, lead pilot programs with defined KPIs, and collaborate on use cases aligned with industry needs • Drive adoption, retention, and satisfaction through success strategies; establish KPIs for customer health and track performance analytics • Partner with sales, product, and field teams; relay customer insights to engineering and troubleshoot issues

🎯 Requisitos

• Expertise in electric grid operations and/or utility dispatch processes • Ability to communicate complex concepts across a broad range of utility stakeholders • Strong orientation toward customer experience, relationship management, and operational support • 7+ years of experience in customer success, program management, technical account management, or operations within the electric utility or grid technology sector • Deep understanding of electric grid operations and utility crew dispatch processes • Strong customer relationship management skills with experience managing complex utility accounts • Excellent communication and problem-solving skills, with ability to distill complex technical concepts for diverse audiences • Prior experience at a grid technology or sensor-based monitoring company (bonus) • Familiarity with SCADA systems, AMI networks, or other utility communication platforms (bonus) • Experience leading customer training sessions, webinars, or technical workshops (bonus) • Technical proficiency interpreting grid monitoring data, fault detection signals, and utility response workflows (bonus) • Strong data analysis skills to assess system performance and customer usage trends (bonus) • Engineering or technical support background related to grid operations (bonus)

🏖️ Benefícios

• Health, Dental & Vision (Gold and Platinum with some providers plans fully covered) • Paid parental leave • Alternating day off (every other Monday) • “Off the Grid”, a two week per year paid break for all employees. • Commuter allowance • Company-paid training