Client Success Manager

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $110.000 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

SeatGeek

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2009

🛍️ Comércio Eletrônico

⚽ Esportes

💰 $238.000.000 Series E em 2022-08

eCommerce • Entertainment • Sports

A SeatGeek é uma plataforma de venda de ingressos focada em dispositivos móveis que permite aos usuários comprar e vender ingressos para eventos ao vivo, como esportes, shows e apresentações teatrais. Com uma interface fácil de usar, a SeatGeek integra listagens de eventos, compra de ingressos e revenda em um só lugar. A plataforma melhora a experiência do usuário ao oferecer recomendações personalizadas e insights sobre tendências de eventos. Além disso, a SeatGeek oferece uma variedade abrangente de listagens para grandes eventos esportivos, musicais e de entretenimento, posicionando-se como uma fonte indispensável para os fãs que procuram ingressos. As operações e ofertas da empresa enfatizam uma experiência contínua no acesso e aproveitamento de entretenimento ao vivo.

Descrição

• Serve as a strategic partner to sports and entertainment clients, aligning SeatGeek’s technology with business goals to drive revenue growth and deliver win/win solutions • Build trusted relationships with senior leaders and key decision-makers across client organizations • Identify and execute opportunities across product adoption, commercial improvement, and fan experience • Lead internal and external business reviews and deliver insights supporting renewals, adoption, and client success • Generate client advocacy through case studies, referrals, and industry exposure • Manage daily communication, resolve issues, and build trust across a portfolio of clients, including complex accounts • Travel to client events as needed, up to 25–30%, to support client engagement • Analyze product usage, sales, and financial data using Looker, Excel, Google Suite, and internal reporting tools • Lead internal projects across departments to support client and team-wide requirements and influence roadmaps • Contribute to forecasting, onboarding, and scaling client success operations

🎯 Requisitos

• 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting • Track record of driving client outcomes and improving business performance and revenue results through data • Experience presenting to and building relationships with leadership-level internal and external partners • Deep understanding of commercial and financial aspects of companies and how to impact the P&L • Strong communication and presentation skills, with the ability to simplify complexity and speak to both clients and product teams • Confidence working with data • Willingness to travel to client locations and events regularly, approximately 25–30% • Experience in sports or ticketing is a plus • Experience with Looker, Google Suite, other reporting tools, or AI is a plus • Bachelor’s degree preferred

🏖️ Benefícios

• Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely • A WFH stipend to support your home office setup • Unlimited PTO • Eligible for the SG discretionary annual bonus based on individual and company performance • Up to 16 weeks of fully-paid family leave • 401(k) matching • Student loan matching program • Health, vision, dental, and life insurance • Up to $25k towards family building, reproductive health services and Gender-affirming care • $500 per year for wellness expenses • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical • $360 per quarter to spend on tickets to live events • Annual subscription to Spotify, Apple Music, or Amazon music • Attend marquee sporting events and concerts