Director, Customer Success – Gas

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🕒 Ontem

🏄 California – Remoto

🏄 California – Remote

💵 $170.000 - $190.000 / ano

⏰ Tempo Integral

🔴 Especialista

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

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Picarro

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2003

🔬 Ciência

⚡ Energia

🔧 Hardware

💰 $7.000.000 Series D em 2012-07

Science • Energy • Hardware

A Picarro é uma empresa de tecnologia especializada em soluções avançadas de espectroscopia óptica. Seus produtos fornecem medições precisas para que distribuidores de gás natural monitorem emissões, melhorem a segurança e reduzam riscos. As soluções da Picarro são fundamentais em várias indústrias, incluindo distribuição de gás natural, semicondutores e ciências ambientais, apoiando a conformidade regulatória e aprimorando a excelência operacional. A empresa é conhecida por seu robusto portfólio de serviços e produtos, como o Analisador de Óxido Nitroso PI5310 e várias outras ferramentas de medição de emissões. Com presença global em mais de 95 países, os instrumentos da Picarro são essenciais para detectar contaminantes químicos, gases de efeito estufa e auxiliar na pesquisa ambiental. A Picarro está sediada em Santa Clara, Califórnia, e possui 77 patentes nos EUA, destacando sua inovação e compromisso em capacitar usuários com dados acionáveis.

Descrição

• Build, lead, and develop a high-performing Customer Success team. • Establish expectations, priorities, career development opportunities, and a culture of accountability and continuous improvement. • Own customer health, retention, and program outcomes across the Americas gas portfolio. • Define the Customer Success strategy, operating model, and performance standards. • Serve as executive sponsor for key customer relationships and lead business reviews. • Resolve complex customer challenges and personally lead recovery efforts for at-risk or high-profile programs. • Partner with Account Executives on account strategy, forecasting, renewals, and expansion opportunities. • Advise cross-functional teams on PHMSA and state PUC regulatory developments. • Represent Picarro at industry conferences, customer forums, and professional associations. • Represent Customer Success in planning with Sales, Product, Engineering, and Operations. • Own team-wide KPIs and reporting and develop new metrics as the business evolves. • Improve organizational scalability through standardized processes, documentation, tools, automation, and operational best practices.

🎯 Requisitos

• 5+ years of hands-on experience within gas utility operations, pipeline integrity/safety, damage prevention, leak survey, or methane emissions management. • Working knowledge of PHMSA and state PUC regulatory frameworks through direct program or compliance experience. • Bachelor's degree in chemical, civil, mechanical, or another relevant engineering discipline, or equivalent practical experience. • 8+ years of experience in external stakeholder, customer, or regulatory-facing roles. • At least 3 years in a formal team-leadership capacity. • Strong analytical and problem-solving skills, including data-driven program evaluation, trend identification, KPI development, and operational improvement. • Excellent communication and executive stakeholder management skills. • Willingness to travel throughout the Americas as needed, approximately 10–20%. • Preferred: hands-on AMLD or comparable environmental monitoring technology experience. • Preferred: SaaS or technology-enabled managed services experience in regulated industries. • Preferred: advanced degree in engineering, environmental science, business, or a related field. • Preferred: experience representing an organization with customers, industry associations, conferences, or other external forums.

🏖️ Benefícios

• Bonus eligibility • Equity • Medical, Dental, and Vision insurance • Flexible Spending Account (FSA) and Health Savings Account (HSA) plans • Life, Short-Term Disability, and Long-Term Disability Insurance • Paid Time Off and Paid Holidays • Employee Referral Program • 401K • Social events (summer picnic, holiday party, team lunches, etc.) • On-site Health & Wellness programs (fitness challenges, outdoor bootcamp, flu-shots, etc.)