Client Success Manager – Health Payers

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Blueberry Medical

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1 - 10 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

📡 Telecomunicações

Healthcare • Healthcare Insurance • Telecommunications

Blueberry Medical é uma empresa inovadora que fornece serviços de telemedicina pediátrica sob demanda. Ela oferece cuidados médicos convenientes, acessíveis e abrangentes para crianças em casa, utilizando pediatras certificados. A empresa disponibiliza uma variedade de serviços de saúde, incluindo diagnósticos, prescrições e orientação médica por meio de um aplicativo dedicado. Os membros recebem um kit médico domiciliar para ajudar a facilitar consultas virtuais e diagnósticos. A Blueberry oferece acesso 24/7 aos seus serviços, eliminando longas esperas e taxas surpresa, garantindo cuidados de qualidade para crianças sem a necessidade de visitas presenciais, atendendo famílias com opções de adesão economicamente viáveis. A empresa garante satisfação, enfatizando seu compromisso em proporcionar saúde acessível e confiável para crianças.

Descrição

• Serve as the single point of contact and trusted advisor for an assigned portfolio of health plans and employer clients • Own the post-sale relationship end to end, including member activation, engagement, retention, measurable outcomes, and add-on sales • Understand client businesses, objectives, sold solutions, and expected outcomes, and ensure expectations are exceeded • Maintain a complete view of client relationships and coordinate Blueberry personnel engaging with clients • Drive activation and engagement to grow the active, enrolled member base • Reduce churn, protect retention, and support client renewals and expansion • Deliver and communicate clinical and member outcomes such as avoidable-ED reduction • Operationalize QBRs, annual satisfaction surveys, mutually agreed improvement plans, and executive-sponsor alignment • Hold Blueberry implementation, product, and support teams accountable for resolving client issues • Hold client teams accountable for rollout commitments • Expand accounts into new populations and states, partnering with sales on net-new expansion and commercial conversations • Manage strategic and tactical priorities and escalate issues when appropriate • Act as operational project manager for accounts, maintaining visibility into implementation, claims submission, and invoicing accuracy • Proactively identify friction points before they affect client relationships

🎯 Requisitos

• 7+ years of experience in client success, account management, or strategic consulting • Experience owning a portfolio of enterprise or health-plan relationships with direct accountability for retention and expansion • Demonstrated track record of growing existing accounts through activation, engagement, retention, and expansion • Experience selling or carrying a number alongside a sales team • Comfortable leading commercial conversations and closing expansion • Healthcare experience, especially payer, Medicaid managed-care, or value-based/member-engagement models, is a strong plus • Fluency in clinical outcomes and per-member economics • Operating experience in an early-stage or high-growth environment • Experience building processes where none exist • Ability to balance strategic and tactical work and hold cross-functional teams accountable • Required authorization to work in the United States • LinkedIn profile, phone number, and resume required for application

🏖️ Benefícios

• Metrics-driven performance bonus tied to success metrics • Equity participation • Competitive base salary