Customer Success Manager – Commercial Construction

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Clearstory.build

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🏗️ Construção

SaaS • Construction

Clearstory. build é uma ferramenta projetada para simplificar e gerenciar ordens de alteração, etiquetas de tempo e material e outras tarefas de gerenciamento de projetos especificamente para a indústria da construção. Ela permite colaboração e comunicação em tempo real entre empreiteiros gerais, empreiteiros especializados, proprietários de projetos e gerentes de construção. Ao fornecer templates digitais, aplicativos móveis e integração perfeita com ferramentas existentes, a Clearstory visa reduzir o risco, melhorar a transparência e aumentar a eficiência nos projetos de construção.

Descrição

• Manage Specialty Contractor customers from launch through adoption, full rollout, and ongoing growth • Coach, project manage, consult, and provide product expertise to ensure customer success • Train and roll out end users during onboarding • Assist with pre-sales pilots • Work with executive contacts to plan additional adoption • Ensure customers see impact from and renew with Clearstory • Collaborate with Sales, Marketing, and Product teams to maximize revenue and product opportunities • Participate in strategy meetings reviewing Customer Success targets and metrics • Review feature requests and customer feedback with the Product team and help prioritize features • Conduct new product feature demos • Sync with Sales to plan onboardings, address customer issues, and plan next steps for strategic accounts

🎯 Requisitos

• Previous experience in the commercial construction industry managing Change Order Requests (PM / PE, etc.) • Commercial Construction experience • Ability to lead strategically, paint an inspiring vision, and remain detail-oriented and hands-on • Ability to collaborate with Senior Post-Sales Leadership and cross-functional teams across Sales, Marketing, Product, Finance, and Legal • Ability to influence and challenge conventional wisdom • 3+ years of relevant industry or role experience • Proven ability to project manage and build relationships • Excellent verbal and written communication skills

🏖️ Benefícios

• Experience and contribution to the building of our customer success strategy, including how we onboard customers, how we help them grow, how we communicate value to them, and how we gather feedback to improve the product • Close collaboration with the executive leadership team • Ability to work with a new product category that has already found product market fit • Experience at a venture backed growth startup • Flexible remote work • Competitive market-rate salary for a Series B company • Subsidized healthcare, vision, and dental • Early equity!