Customer Success Manager – Executive & Family Office

🕒 Ontem

🗽 New York – Remoto

🗽 New York – Remote

💵 $150.000 - $200.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Cloaked

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

🔐 Segurança

👥 B2C

☁️ SaaS

Security • B2C • SaaS

A Cloaked é uma empresa focada em privacidade e segurança para o consumidor, que ajuda indivíduos a remover e mascarar dados pessoais, combater a vigilância e se recuperar do roubo de identidade. O serviço remove informações pessoais de mais de 1,000 sites de busca de pessoas e corretores, fornece alias de telefone e e-mail (caixas de entrada mascaradas), bloqueio de chamadas de spam (Call Guard), monitoramento da dark web e do SSN, VPN, gestão de senhas, cartões virtuais mascarados (Cloaked Pay em beta) e seguro contra roubo de identidade de $1M com suporte 24/7. A Cloaked oferece varreduras de segurança gratuitas, opções para famílias e empresas, monitoramento e alertas contínuos, orientação para saída de listas e recursos/pesquisas que defendem proteções de privacidade mais fortes.

Descrição

• Serve as the named, dedicated concierge from contract signature onward • Guide clients through onboarding and get them fully protected • Lead household and family onboarding • Coordinate services included in each client engagement • Run ongoing client relationships through regular check-ins and milestone reviews • Provide a reachable point of contact during covered hours, with handoff to the broader team otherwise • Handle on-demand requests and escalations • Explain security activity and rationale to build client confidence • Partner with Engineering to diagnose and resolve issues • Translate technical realities into language trusted by non-technical principals • Maintain absolute discretion with sensitive personal information • Help define concierge playbooks, SOPs, and handoffs • Surface recurring client needs to influence product and tooling • Contribute to engagement scoping and staffing

🎯 Requisitos

• Experience in a high-touch client-facing role such as customer success, solutions engineering, executive/personal protection, concierge, or technical support • Strong hands-on technical troubleshooting skills • Comfort with security tooling, devices, and systems • Exceptional communication and emotional intelligence • Discretion and judgment when handling extremely sensitive personal information • Comfort operating in ambiguity and building processes from scratch • Core discretion and integrity • Ability to build strong relationships virtually • Ability to remain calm and professional with political, cultural, and high-profile clients • Privacy, identity, personal/executive security, or protection background is nice to have • Early-stage or first-hire experience is nice to have • Experience serving HNW individuals, family offices, or C-suite executives is nice to have

🏖️ Benefícios

• Estimated base salary of $150K–$200K • Equity