Client Success Manager

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Waystar

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

☁️ SaaS

🤖 Inteligência Artificial

🔥 Investimento no último ano

💰 $709.200.000 Post-IPO Secondary - Waystar em 2025-09

Healthcare • SaaS • Artificial Intelligence

A Waystar é uma empresa de software de ciclo de receita em saúde, movida por IA, que fornece uma plataforma unificada, baseada na nuvem, para simplificar pagamentos de saúde e automatizar o ciclo de receita de ponta a ponta para provedores de saúde. Sua plataforma abrange liberação financeira (verificação de elegibilidade, estimativa do paciente, autorizações prévias), cuidado financeiro ao paciente, integridade clínica e captura de receita (detecção de anomalias de cobrança e DRG), gerenciamento de pagamento de reivindicações e pagadores, recuperação de negações, e análises e relatórios, com integrações a EHRs e sistemas de pagadores. A Waystar atende hospitais, sistemas de saúde, práticas médicas e especializadas, centros de cirurgia ambulatorial e outras organizações de provedores, alavancando IA agente, generativa e preditiva para acelerar o reembolso, reduzir negações e melhorar a visibilidade financeira e experiências de pagamento do paciente.

Descrição

• Serve as an operational point-of-contact, advocate, problem solver, and trusted advisor for a defined set of clients • Partner with clients to improve client health and satisfaction by monitoring performance, adoption, and satisfaction metrics • Develop strong client relationships and uncover expansion opportunities • Demonstrate Waystar’s value proposition to client influencers and decision makers • Establish a metrics framework to measure, monitor, and communicate value delivered through Waystar technology • Work cross-functionally with Support, Solution Adoption, Sales, and other teams to drive reference and marketing program participation, renewals, and annual booking plans • Demonstrate Waystar’s revenue cycle management technologies • Identify and quantify product feedback to assist product strategy • Lead or participate in status calls with assigned clients on a weekly-to-monthly cadence • Travel independently or as part of a team for on-site executive business reviews • Identify process improvements and conduct data analysis to determine root causes • Provide ongoing training and development • Manage daily activity in Salesforce CRM • Perform other duties and projects assigned by Client Success leadership

🎯 Requisitos

• 4-year bachelor’s degree • 3+ years of analyst, project management, or account management experience in a healthcare software or consulting environment • Experience building and managing relationships with all levels of management, internally and with clients • Project management experience, including leading meetings, drafting status reports, managing project plans, tracking issues and risks, and monitoring resource plans • Understanding of healthcare and revenue cycle operations vocabulary • Experience with root cause analysis, troubleshooting, and issue investigation • Ability to execute and prioritize many tasks in a fast-paced environment • Ability to work independently and participate in cross-functional teams • Process and change management skills • Subject matter expertise and dedication to remaining current with industry changes • Outstanding written, oral, and interpersonal communication skills • Proficiency in Microsoft Office, specifically Excel, PowerPoint, and Word • Hands-on experience with PM/HIS systems preferred, such as Epic or Cerner • Excellent phone and presentation skills • SQL experience/knowledge strongly preferred • Ability and willingness to travel up to 25% of the time to client sites, corporate meetings, and conferences/seminars

🏖️ Benefícios

• Competitive total rewards (base salary + bonus, if applicable) • Customizable benefits package with 3 medical plans and Health Saving Account company match • Generous paid time off for non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays • Flexible time off for exempt team members + 13 paid holidays • Paid parental leave, including maternity and paternity leave • Education assistance opportunities • Free LinkedIn Learning access • Free mental health and family planning programs, including adoption assistance and fertility support • 401(K) program with company match • Pet insurance • Employee resource groups