Contact Center Representative – Afternoons and Weekends

🕒 Março 18

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Jackson Hewitt Tax Service Inc.

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1983

💸 Finanças

👥 B2C

Finance • B2C

A Jackson Hewitt Tax Service Inc. é uma empresa nacional de preparação e resolução de impostos que ajuda indivíduos a declarar impostos de renda federais e estaduais, tanto presencialmente quanto online. A empresa opera milhares de escritórios locais e quiosques (incluindo dentro do Walmart), oferece preparadores de impostos (Tax Pros) para declarações complexas, fornece serviços como adiantamentos de reembolso e resolução de impostos para notificações do IRS, e garante reembolsos máximos e precisão através de garantias de marca. A Jackson Hewitt também apoia locais de franquia e oferece ajuda com impostos durante o ano todo, calculadoras e produtos financeiros associados a reembolsos de impostos.

Descrição

• Inbound/Outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services. • Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued. • Present a professional, courteous, and confident demeanor via verbal and/or written communications. • Take ownership in assisting, researching, resolving, or escalating customer issues. • Respond to customer queries in a timely and accurate way, via phone, email, or chat. • Diligently and accurately document customer records and cases. • Engage in active listening with callers, confirm or clarify information and diffuse angry clients, as needed. • Make sales or recommendations for products or services that may better suit client needs. • Utilize software, databases, scripts, and tools appropriately. • Use multiple tools, knowledge base, and communication skills to effectively research and provide accurate information with the goal of recommending the customer’s next best action to take towards service completion.

🎯 Requisitos

• 1 - 3 years previous call center experience • High School Diploma/GED or equivalent related business experience preferred • Strong written and verbal communication skills • Great active listening skills • Exceptional interpersonal and rapport building skills • Patient and empathetic attitude • Strong time management and organizational skills • Comfortable working in a fast-paced environment • Computer literacy, ability to learn new technologies • Phone skills, including familiarity with complex or multi-line phone systems • Ability to learn in-depth knowledge of JH’s products and/or services

🏖️ Benefícios

• Health insurance • Flexible scheduling • Free tax training • Continuing education opportunities