Operational Excellence Manager

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🕒 Agosto 7

🌐 Filipinas, Austrália, +5 outros países – Remoto

🇵🇭 Filipinas – Remoto 🇦🇺 Austrália – Remoto 🇸🇬 Singapura – Remoto 🇨🇳 China – Remoto 🇯🇵 Japão – Remoto 🇮🇩 Indonésia – Remoto 🇹🇭 Tailândia – Remoto

⏰ Tempo Integral

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🟠 Sênior

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Jones Lang LaSalle Americas, Inc.

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏠 Imobiliário

🤝 B2B

💼 Consultoria

Real Estate • B2B • Consulting

Prestamos serviços imobiliários comerciais para empresas e investidores em todo o mundo, ajudando a reduzir custos, aumentar a produtividade e melhorar a sustentabilidade.

Descrição

• Act as floating PFM during planned or unplanned site-lead absences to maintain service delivery • Supervise and guide on-site technical and soft services teams during coverage periods • Serve as primary client contact, manage expectations, attend key meetings, and resolve escalated issues • Monitor Work Order management in Corrigo, ensuring task assignment, vendor coordination, completion, and escalation • Conduct operational diagnostics and translate findings into continuous improvement plans • Develop, document, and enforce SOPs across operational activities • Optimize processes and tools, streamline workflows, reduce waste, and improve efficiency • Track operational KPIs and use data-driven insights for decisions and corrective actions • Lead Operational Excellence components of the annual Account Development Plan • Support expenditure monitoring and identify cost-saving opportunities • Maintain a centralized knowledge-management repository for SOPs, training materials, and best-practice case studies • Liaise with PFMs, regional leadership, and clients to resolve operational bottlenecks • Design and deliver targeted operational training programs • Coach site teams and emerging leaders • Revamp and manage onboarding for new hires with line managers • Maintain skills matrices and create personalized development plans • Lead change-management initiatives and drive adoption of new processes, technologies, and structures • Travel around the APAC region as required

🎯 Requisitos

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field • University degree or professional qualification in engineering/facilities management • 5+ years of experience in Facilities Management, Operations, or Continuous Improvement roles • Over 5 years of practical experience in facilities operations • Proven track record designing and delivering training programs • Strong understanding of FM operational workflows in FCDO accounts and industry standards • Excellent presentation, public speaking, and coaching skills • Proficiency in process mapping tools such as Visio • Proficiency in data analysis tools including Excel and Power BI • Change-management expertise and ability to influence stakeholders at all levels • Extensive English; local languages are nice to have • Microsoft Office proficiency and knowledge of relevant software • Interpersonal skills with strong client focus • Technical comprehension and experience with performance-based service contracts and vendor management • Knowledge of occupational safety requirements • Ability to work within a budget • Demonstrated initiative • Strong written and oral communication skills • Ability to solve problems • Selected candidate must provide a non-criminal record issued by police authorities

🏖️ Benefícios

• Meaningful work • Continuous learning • Inclusive leadership • Opportunities to shape the future of real estate operations • Up to 25% travel around the APAC region • Reasonable accommodations for individuals with disabilities