Scheduling & Operations Coordinator

🕒 Agosto 7

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Satellite Office

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

📦 Logística

📣 Marketing

✈️ Turismo

Logistics • Marketing • Travel

A Satellite Office é uma empresa sediada nas Filipinas que oferece serviços de emprego e escritórios para conectar profissionais filipinos com clientes globais. Oferece locais de escritório premium e tecnologicamente avançados em toda a Metro Manila e Cebu, posicionando funcionários em papéis de suporte a grandes marcas internacionais. A empresa enfatiza o engajamento dos funcionários, aprendizado e desenvolvimento contínuo, compensações e benefícios competitivos, além de uma cultura focada nas pessoas, reconhecida pelo Great Place to Work®.

Descrição

• Provide support to clients and Support Workers across rotating daytime, evening, overnight, and weekend rosters • Coordinate replacement Support Workers and adjust rosters to ensure clients receive scheduled supports • Maintain detailed records of interactions and actions taken • Prepare and submit reports on key events, actions, and follow-up issues • Provide real-time assistance to Support Workers during shifts, including emergencies, instruction clarification, and safety concerns • Coordinate escalation with on-call management or emergency services • Ensure after-hours actions comply with company policies, procedures, and legislation • Attend weekly team meetings • Assist with maintaining SharePoint sites, lists, libraries, and content • Maintain operational systems including MYP and other platforms • Complete and maintain internal and external documentation • Monitor employee and Support Worker compliance checks and documentation • Support quality and compliance monitoring and internal auditing • Store documentation securely across Shared Drive, Visicase, Elmo, and other relevant channels • Adhere to organisational policies, the Danny Met Sally Code of Conduct, and the NDIS Code of Conduct • Contribute to workplace health and safety and report hazards

🎯 Requisitos

• Experience in rostering, scheduling, coordination, or fast-paced operational support roles • Experience in high-volume or time-sensitive environments highly regarded • NDIS or healthcare exposure advantageous but not essential • Strong communication and coordination skills • Minimum 2 years’ experience in a Rostering Coordination role • Highly developed verbal and written communication skills • Comfortable working irregular hours and handling unpredictable circumstances • Ability to manage multiple tasks, accurate reporting, and detailed work • Commitment to company values • Ability to navigate complex stakeholder environments • Time management and multitasking skills • Strong personal integrity • Ability to work autonomously • Customer-service focus across written, phone, and face-to-face channels • Relevant industry qualification or proof of enrolment highly regarded • NDIS worker orientation module desirable • Relevant state or national clearances

🏖️ Benefícios

• Learning opportunities, mentoring, and support • Team-building experiences and company-wide celebrations • Wellness programs • World-class office spaces • Opportunities to work with global brands • Continuous learning and development • Engaging employee programs • Vibrant and inclusive culture