Learning Operations Supervisor

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🕒 2 dias atrás

🌵 Arizona, Florida, +4 estados a mais – Remoto

🌵 Arizona – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $94.000 - $151.800 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Johnson & Johnson

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1886

⚕️ Seguro de Saúde

💊 Farmacêutico

🧬 Biotecnologia

Healthcare Insurance • Pharmaceuticals • Biotechnology

Johnson & Johnson é uma empresa global de saúde que descobre, desenvolve, fabrica e comercializa medicamentos, terapias e dispositivos médicos em várias áreas terapêuticas, incluindo oncologia, neurociência, imunologia, cuidados cardiopulmonares e cardiovasculares, ortopedia, cirurgia e visão. A empresa opera programas de pesquisa e desenvolvimento em grande escala, desenvolvimento clínico e fabricação, além de estar ativa em programas para funcionários, sustentabilidade, iniciativas de saúde global e engajamento comunitário em todo o mundo.

Descrição

• Oversee daily learning operations activities, including training schedule inputs, enrollments, completions, certifications, and LMS data accuracy. • Ensure training plans and calendars are operationally supported and executed on time. • Maintain accurate learning records, training catalogs, and documentation to support audit readiness. • Support onboarding, recurring training and priority initiatives by ensuring operational coordination and readiness. • Identify and resolve issues related to data integrity, timelines, and learning administration. • Partner with Quality and Compliance to ensure learning records and reporting meet regulatory and internal standards. • Directly manage a team of Learning Facilitators to include goal setting, work prioritization, coaching, and performance feedback. • Support team development by providing clear expectations, ongoing feedback, and opportunities to build program management and communication capabilities. • Assign and prioritize work to ensure accuracy, timeliness, and adherence to learning operations standards. • Support onboarding and ongoing development of team members. • Conduct regular check-ins, feedback discussions, and performance evaluations. • Foster collaboration and accountability within the team and across cross functional partners. • Serve as a key point of coordination between Learning Operations, Instructional Designers and PSC partners on operational timelines and readiness. • Support development and consistent application of learning operations, SOPs, tools, and job aids. • Compile and deliver learning operations, metrics, reports, and status updates to leadership. • Gather feedback from stakeholders to identify opportunities for process improvements. • Recommend workflow, system, or process changes to improve efficiency and reduce operational risk. • Up to 10% travel may be required. • Other duties as assigned.

🎯 Requisitos

• A minimum of 5 years of experience in learning operations, training coordination or program operations. • A minimum of 3 years of experience supervising or leading teams. • Well versed in MS Office Products (Teams, SharePoint, MS Word, PPT, Excel, etc.) • Demonstrated experience managing high-volume, detail-oriented operational work. • Strong organizational, planning, and problem-solving skills. • Ability to operate effectively in a fast-paced, operational environment. • Preferred Qualifications: Bachelor's or Master’s degree • Experience in pharmaceuticals, life sciences, healthcare, or regulated environments. • Experience supporting contact centers or frontline operations

🏖️ Benefícios

• Vacation –120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year • Holiday pay, including Floating Holidays –13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year