Customer Success Manager, Public Sector

🕒 Julho 27

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DeleteMe

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2010

🔒 Cibersegurança

Cybersecurity • Privacy

DeleteMe é um serviço fornecido pela Abine, Inc. , especializado em proteção de privacidade online. Oferece uma solução para indivíduos e empresas removerem seus dados pessoais da internet de modo fácil e seguro. Desde 2011, DeleteMe tem sido o serviço líder em remoção de dados pessoais, ajudando clientes a proteger suas informações pessoais de motores de busca e corretores de dados. O serviço inclui a submissão de dados pessoais para remoção e oferece assistência especializada para buscar e apagar informações. DeleteMe oferece atualizações contínuas e relatórios, garantindo que os dados dos usuários permaneçam privados ao longo do tempo. A empresa atende clientes individuais e organizações, fornecendo recursos para combater ameaças online como doxxing e roubo de identidade.

Descrição

• Own the end-to-end retention experience for an assigned book of public sector accounts as their primary point of contact and trusted advisor. • Understand each customer's mission, structure, and business needs to identify opportunities for deeper adoption and account growth. • Act as a product expert and internal advocate for your customers — the Voice of the Customer — partnering with Product and Support on feedback and issue resolution. • Build and execute account success plans and engagement cadences tailored to public sector budget and procurement cycles. • Independently lead Executive Business Reviews (EBRs) for standard and mid-tier accounts, demonstrating clear product value and ROI. • Own churn mitigation and renewal strategy for your portfolio; partner with Sales to drive strong net renewal and expansion outcomes. • Navigate agency procurement processes and contract vehicles (e.g., GSA Schedule, state term contracts) to keep renewals and modifications on track. • Contribute customer stories and references that support DeleteMe's public sector brand and pipeline. • Mentor or buddy Junior CSMs on account management fundamentals as needed.

🎯 Requisitos

• A minimum of 5+ years of experience as a Customer Success Manager, Onboarding Manager, Account Manager, or in a comparable customer-facing SaaS role. • Demonstrated experience managing renewals, mitigating churn, and driving product adoption. • Experience working cross-functionally with Sales, Marketing, Product, and Support to drive customer outcomes. • Strong project management skills and the ability to manage multiple stakeholder relationships at once. • Excellent critical thinking, problem-solving, written, and verbal communication skills.

🏖️ Benefícios

• Comprehensive health benefits - Medical, Vision, Dental • 401k retirement plan • Paid Parental Leave • 20 days of Paid Time Off • 11 Company-Paid Holidays • Birthday Off • Work From Home Stipend • Cell Phone Reimbursement • Fitness Membership Reimbursement • Child Care Reimbursement • DeleteMe Gold Membership • Discounted DM Plans for Friends and Family