Customer Success Associate

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🕒 Julho 27

🌐 Estados Unidos, Canadá – Remoto

🇺🇸 Estados Unidos – Remoto (EUA) 🇨🇦 Canadá – Remoto

💵 $70.000 - $74.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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Voltus

SiteLinkedInTodas as Vagas

201 - 500 funcionários

⚡ Energia

🏢 Corporativo

🤝 B2B

Energy • Enterprise • B2B

A Voltus é uma operadora líder de usinas virtuais e uma plataforma tecnológica de recursos energéticos distribuídos. A empresa paga aos usuários de energia, incluindo os setores comercial, industrial e residencial, para reduzir ou mudar o uso de eletricidade em resposta ao estresse da rede, preços altos e altas emissões. Operando em todos os nove mercados de energia no atacado nos EUA e Canadá, a Voltus oferece soluções de resposta à demanda que criam novas fontes de receita para os usuários de energia enquanto contribuem para a confiabilidade e sustentabilidade da rede. A Voltus também oferece rastreamento em tempo real de ganhos em dinheiro, pagamentos, uso de energia e emissões de CO2 evitadas, com foco em avançar no acesso equitativo às oportunidades de receita relacionadas à transição energética.

Descrição

• The Voltus Customer Success Associate ensures customers enter the market efficiently and ready to perform successfully to earn money • You will be a critical team member throughout the customer’s journey at Voltus, managing new and existing customer onboarding from start to finish and providing ongoing account support • You will be the primary point of contact for our customers throughout their onboarding journey and will partner with our Sales,Operations, and Energy Markets teams to deliver the best possible experience to our customers • You will drive adoption and expectations at the beginning stage of the customer journey • You will schedule and lead business meetings with our internal teams and customers and effectively communicate the onboarding status to avoid any delays and ensure seamless internal handoff to drive efficient onboarding • You will continue to support our customers and sales teams beyond onboarding with account related questions and provide the best customer experience.

🎯 Requisitos

• You are process-minded and love developing new, more efficient ways to do things • You have attention to detail, intellectual curiosity, bias toward action, and appreciation for urgency • You are organized and can collect and maintain comprehensive and accurate records • You love customers and want to work with them daily • You have great “bedside manner,” with a healthy blend of persistence, diplomacy, and energy to get everyone moving in the right direction • You find fulfillment in helping others succeed • You have strong empathy for customers AND passion for revenue and growth • You have excellent communication and presentation skills • You have the ability to shift priorities quickly when necessary • You are great at cross-functional collaboration • You have strong Salesforce experience and love using technology to drive efficiency, scalability, and value for everyone • You understand or are interested in the role of demand-side resources in energy markets • You want to work with the best team in the energy industry • You have 3+ years experience in customer-facing role(s)**. **Experience working with operations leaders at commercial, industrial, and institutional facilities a plus • You have a relevant Bachelor’s degree (preferred) • You are excited to work remotely • **Experience in the energy industry and/or working with our customer profile is required**

🏖️ Benefícios

• Base pay is $70,000-$74,000 annually, commensurate with experience • 10% bonus paid annually • equity • flexible leave for full-time employees • parental leave • comprehensive benefits package to promote health, wellness, and financial security