Manager, Public Sector – Customer Success

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DeleteMe

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2010

🔒 Cibersegurança

Cybersecurity • Privacy

DeleteMe é um serviço fornecido pela Abine, Inc. , especializado em proteção de privacidade online. Oferece uma solução para indivíduos e empresas removerem seus dados pessoais da internet de modo fácil e seguro. Desde 2011, DeleteMe tem sido o serviço líder em remoção de dados pessoais, ajudando clientes a proteger suas informações pessoais de motores de busca e corretores de dados. O serviço inclui a submissão de dados pessoais para remoção e oferece assistência especializada para buscar e apagar informações. DeleteMe oferece atualizações contínuas e relatórios, garantindo que os dados dos usuários permaneçam privados ao longo do tempo. A empresa atende clientes individuais e organizações, fornecendo recursos para combater ameaças online como doxxing e roubo de identidade.

Descrição

• Lead a team of Customer Success Managers and help Public Sector organizations succeed with our SaaS product. • Work closely with customers to understand their needs, develop and implement customer success plans, and drive adoption and retention. • Play a key role in building and executing strategy for the Public Sector team. • Work closely with the Director of Success in expanding the DeleteMe Public Sector team and ensuring that all Public Sector clients receive the appropriate level of service. • Develop and execute strategies for Public Sector organizations in collaboration with the Director of Success. • Work with the Public Sector Sales team to create suitable renewal, expansion and save motions to increase retention. • Partner with the DeleteMe Onboarding team to implement and adopt strategies for new customers. • Support key Public Sector accounts, and provide mentorship and supervision to other Public Sector CSMs.

🎯 Requisitos

• Experienced Manager or Director with a background in high-intensity start-up or corporate environments, Remote work experience a plus. • Experience in government procurement processes, preferably in a SaaS company. • Minimum of 5-8+ years of experience in Customer Success, Partner Success, Onboarding, or Implementation for SaaS companies. • Minimum of 3-5 years in a leadership role working with Public Sector customers, wherein you navigated procurement and renewal processes with SLED and Federal accounts. • A deep understanding of Customer Experience and Customer Lifecycle. • Proven track record of supporting successful Customer Experience programs. • Demonstrated ability to communicate effectively with a diverse group of stakeholders. • An entrepreneurial and 'get-things-done' mindset focused on delivering results. • This role requires domestic and international travel. All standard travel expenses will be covered in accordance with the company's travel reimbursement policy. • Technical Job Requirements: • Experience building and managing reports and dashboards in Salesforce.com • Demonstrated ability using Microsoft Excel for data analysis on single-source and multi-source data sets. • Deep understanding of cyber threats such as social engineering, doxxing profile development, and advanced spearphishing.

🏖️ Benefícios

• Comprehensive health benefits - Medical, Vision, Dental • Generous 401k matching up to 6% • 20 days paid time off • 15 sick days • 12 company-paid holidays • Childcare expense reimbursement • Fitness and cell phone reimbursement • Birthday time off