Senior Manager, Professional Services

🕒 Ontem

🏄 California, Colorado, +12 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🍑 Georgia – Remote

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 1 dia.
• Sem salário divulgado.

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Keelvar

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📦 Logística

🏭 Manufatura

💰 Series B em 2022-05

Consulting • Logistics • Manufacturing

A Keelvar é uma empresa que está revolucionando o mundo de compras fornecendo soluções avançadas de otimização e automação de sourcing. Oferecendo produtos como Autonomous Sourcing e Sourcing Optimization, a Keelvar ajuda equipes globais de compras a obter melhores resultados de sourcing em diversos setores, incluindo Automotivo, Alimentos e Bebidas, Manufatura de Alta Tecnologia, Farmacêutico e Varejo. Ao digitalizar processos de compras, a Keelvar permite que as organizações otimizem os gastos estratégicos, automatizem os gastos táticos e residuais, além de alcancem economias de custo significativas. A plataforma da empresa suporta uma ampla gama de necessidades de sourcing, desde simples lances pontuais até licitações complexas, e é confiável por líderes da indústria como Siemens, Coca-Cola e Samsung.

Descrição

• Lead, coach and grow the US Professional Services team, including hiring, onboarding, development plans and performance • Own delivery quality across US engagements, from sourcing event design and optimization scenario strategy through to award recommendations • Personally lead strategic and complex engagements, including new logos, large multi-round events and first Autonomous Sourcing deployments • Scope and price services engagements, write statements of work, and help manage utilization, margin and delivery forecasts • Build repeatable delivery playbooks, templates and accelerators • Act as the senior escalation point for US customers • Partner with Sales in pre-sales conversations and shape delivery approaches and services components • Work with Customer Success, Support and Engineering to connect customer delivery needs with product development • Bring delivery insights into product planning • Own US customer support and helpdesk, including ticket triage, SLA resolution, support objectives and hands-on queue support • Lead internal initiatives to improve Professional Services operations, dashboards, reporting and automation • Design and roll out AI-powered automation and tooling for consulting and support workflows • Track support performance, analyze data and resolve recurring issues at the process, documentation or product level

🎯 Requisitos

• 5 to 8 years' experience across strategic sourcing, procurement consulting, supply chain or enterprise software delivery, with time on both the consulting and practitioner side • Experience leading others, either as a line manager or as the senior person accountable for a team's delivery quality • Exposure to scoping engagements, writing statements of work, or working to utilization and margin targets • Deep hands-on familiarity with sourcing events: multi-round bidding, lotting, bid sheet design, constraints and scenario analysis • Experience with sourcing or source-to-contract software • Foundation in data analysis and commercial logic behind award recommendations • Strong Excel skills, including formulae and pivot tables • Experience applying AI tools to real delivery or support work • Strong communication skills and credibility with Directors or VPs of Procurement • Experience running or contributing to a customer support or helpdesk function, including SLAs, ticket queues and tools such as Zendesk or Jira Service Management • Experience building dashboards or automating workflows is a strong plus • Creative problem-solving and comfort with technical challenges • Willingness to travel occasionally to customer sites in North America • Bachelor's degree in business, supply chain, engineering, data science or a related field is preferred

🏖️ Benefícios

• Medical Insurance • 401k • Paid family related leave • Up to 27 days of annual leave per annum • Additional day off for your birthday • Flexible working hours • Positive approach to work-life balance • Inclusive, collaborative, innovative culture • 2 CSR days • Regular 1-1s with your manager • Defined career ladder and learning and development path

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