Customer Success Manager

🕒 5 dias atrás

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Kepler

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2012

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Kepler oferece serviços digitais e de banco de dados para clientes da Fortune 500 nos setores de serviços financeiros, varejo, saúde e outros. Nossos serviços principais giram em torno de ajudar os clientes a usar dados para impulsionar um marketing mais dinâmico e personalizado - incluindo serviços de mídia programática, estratégia de CRM e integração de sistemas de gestão e marketing. Utilizando nossa plataforma proprietária Kepler Intelligence Platform™, gerenciamos ativamente programas de clientes em mais de duas dúzias de países ao redor do mundo.

Descrição

• Organize, coordinate, and manage the day-to-day operations of Napkyn client engagements • Develop an understanding of clients’ business objectives, priorities, challenges, and active workstreams • Identify and surface opportunities to expand client relationships, including new projects, additional services, and emerging needs • Manage project planning and administration from kickoff through completion • Translate Statements of Work and team input into actionable project plans • Maintain timelines, milestones, tasks, owners, dependencies, budgets, and documentation • Drive account-team activities by following up on commitments, identifying overdue or at-risk work, resolving blockers, and escalating issues • Ensure internal teams understand priorities, responsibilities, deadlines, and client commitments • Manage internal and external communication cadences, meetings, agendas, status updates, presentations, deliverables, decisions, and action items • Serve as a day-to-day client contact for project status, timelines, coordination, and operational matters • Manage project scope, budget, effort, resource utilization, timelines, dependencies, and risks • Coordinate incoming client requests and assess impacts on scope, timelines, budget, and resourcing • Work with technical specialists and subject-matter experts to manage requirements, dependencies, risks, and client expectations • Improve Napkyn’s project management practices for consistency, durability, and efficiency

🎯 Requisitos

• Proven experience in client-facing project or account management within a consulting, agency, professional services, or technical services environment • Experience managing multiple concurrent engagements and building trusted relationships with clients and internal stakeholders • Experience managing project-based and ongoing, retainer, or subscription-based client engagements • Experience managing data, analytics, MarTech, or similarly technology-focused engagements is strongly preferred • Comfort with technical concepts and terminology; deep hands-on technical expertise is not required • Demonstrated ability to build and manage project plans, including tasks, milestones, owners, dependencies, timelines, and deliverables • Strong ownership and accountability for project outcomes • Ability to drive accountability and follow-through across cross-functional teams and client stakeholders • Excellent client communication, presentation, and meeting facilitation skills • Strong judgment and problem-solving skills • Ability to manage competing priorities across multiple accounts and shared resources • Strong commercial awareness regarding scope, effort, capacity, utilization, and resource allocation • Ability to understand client objectives and identify opportunities for additional services or future work • Continuous improvement mindset • Experience with project management platforms and best practices is preferred

🏖️ Benefícios

• Unparalleled growth opportunities • Option to join Employee Resource Groups, DEI initiatives, and altruism efforts • Accommodations available upon request for applicants with disabilities • Commitment to diversity of background, thought, and experience • Transparent updates on company financials, bonus goals, and company challenges • Opportunity to work with and learn from industry experts

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