Customer Success Manager

🕒 6 dias atrás

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 17%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Measure Marketing Results Inc.

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

🏭 Manufatura

📣 Marketing

Consulting • Manufacturing • Marketing

A Measure Marketing Results Inc. é uma agência de demanda e desempenho em marketing especializada em catalisar o crescimento de receita para empresas B2B, particularmente nos setores de SaaS, Tecnologia e Manufatura. A empresa foca em acelerar o crescimento ao construir pipelines sólidos, impulsionar a receita e reduzir os custos de aquisição por meio de serviços como estratégia de entrada no mercado, criação e captação de demanda, SEO e marketing de conteúdo, além de integração RevOps. Com uma equipe dedicada de mais de 50 profissionais de marketing qualificados, a Measure Marketing Results Inc. assegura o alinhamento entre as equipes de marketing, vendas e sucesso do cliente para maximizar a eficiência e sustentabilidade na geração de receita. Sua abordagem abrangente utiliza análises, métricas de desempenho e automação de marketing para transformar todo investimento em marketing em sucesso mensurável.

Descrição

• Serve as each client's trusted partner and main point of contact • Run check-ins, monthly reviews, and quarterly reviews • Demonstrate progress and establish the next 90-day sprint • Handle escalations and drive fast, accountable fixes • Explain AI search shifts, AI Overviews, zero-click results, and ChatGPT and Perplexity citations • Review Google Ads and Microsoft Ads performance, including spend, CPC, conversions, and cost per lead • Connect GEO, AEO, SEO, and PPC activity to visibility, qualified traffic, leads, and cost per lead • Link content plans to client goals and identify search and AI-engine gaps • Identify traffic or ad-click growth without corresponding lead growth and drive CRO fixes with the web team • Turn GA4, Search Console, Google Ads, agency reporting tools, and HubSpot data into monthly value stories • Use AI to draft reports, summarize calls, and identify patterns while verifying outputs • Score accounts using leads, account health, and customer sentiment • Run recovery plans for Yellow or Red accounts and escalate accounts Red for over 30 days • Pass expansion opportunities to the growth team • Convert success plans into ClickUp projects with owners, milestones, and deadlines • Maintain clean HubSpot records • Coordinate SEO, PPC, content, web, and development teams while protecting scope and margin • Automate repetitive reporting and follow-ups with AI and workflow tools • Own customer results, relationships, retention, NPS, and expansion outcomes

🎯 Requisitos

• 3+ years in customer success or account management at a digital marketing agency, SEO/SaaS company, or similar B2B service business • Working understanding of SEO and PPC, including Google Ads and Microsoft Ads • Curiosity and early knowledge of AI search, GEO, and AEO • Ability to read GA4, Search Console, and dashboard data and explain changes and causes • Proven ability to turn data into a clear, persuasive story for business owners and executives • Hands-on experience with ChatGPT, Claude, or Gemini for research, reporting, and communication • Judgment to verify AI-generated output • Experience running projects in ClickUp or similar tools such as Asana or Monday • Experience maintaining a CRM such as HubSpot • Confidence handling pushback, scope creep, tough conversations, and at-risk renewals • Professional fluency in written and spoken English • Ability to work at least 5 hours overlapping with North American Eastern Time • Basic CRO knowledge, including landing page best practices, A/B testing, and conversion tracking (nice-to-have) • Experience with workflow automation such as Zapier or ClickUp automations (nice-to-have) • Background with B2B customers and SaaS clients (nice-to-have) • Familiarity with net revenue retention, upsell motions, and customer lifetime value (nice-to-have)

🏖️ Benefícios

• Remote work arrangement in LATAM or Europe • At least 5 hours of overlap with North American Eastern Time • Full-time employment • Opportunity to work with B2B, law firm, signage, SaaS, and home improvement clients • Use of AI tools and workflow automation in the role

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