Inside Sales Support Associate

🕒 Julho 2

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Keystone Technologies

Keystone Technologies

201 - 500 funcionários

Fundada em 1945

🛍️ Comércio Eletrônico

🔧 Hardware

🏭 Manufatura

💰 $850.000 Venture Round em 2015-02

eCommerce • Hardware • Manufacturing

A Keystone Technologies é uma fornecedora líder de soluções de iluminação, oferecendo uma ampla gama de lâmpadas LED, luminárias e fontes de alimentação. Estabelecida em 1945 e sediada na Filadélfia, a Keystone é dedicada a fornecer produtos de iluminação de alta qualidade e eficiência energética, projetados para diversas aplicações, incluindo ambientes comerciais e industriais. A empresa é renomada por seus designs inovadores, atendimento excepcional ao cliente e compromisso em tornar a iluminação simples e acessível.

Descrição

• Sales analysis: analyze customer sales data to identify sales trends and opportunities with management • Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls • Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing • Serve as liaison between our Sales Agencies, Distributors & Territory Managers • Answer questions via email or phone regarding existing orders in a timely manner • Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies • Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner • Cross-reference other manufacturers part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions

🎯 Requisitos

• Bachelor's in Business Administration or related field preferred • Lighting industry experience and product knowledge required • 1-2 years of sales experience in similar inside sales role • Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations • Proficiency in Microsoft Office, specifically Outlook, Teams and Excel • Experience with CRM software and Prophet 21 preferred • Strong analytical and problem-solving skills • Demonstrated exceptional organizational skills and attention to detail • Ability to perform time-sensitive work environment • Comfortable with phone interaction with very good verbal communication skills • Work well independently or on a team • Demonstrate an unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them

🏖️ Benefícios

• medical • dental • vision • voluntary life insurance • employer-paid group life insurance • short-term disability • a 401k plan with company match • paid time off • philanthropic opportunities

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