Account Manager, LATAM

🕒 Junho 23

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Kinective

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1996

🏦 Bancário

💳 Fintech

☁️ SaaS

💰 Private Equity Round em 2023-10

Banking • Fintech • SaaS

A Kinective é a principal fornecedora de software para fluxo de trabalho de documentos, automação de agências e conectividade digital para o setor bancário. Com o ecossistema tecnológico mais abrangente, aberto e conectado no setor bancário, a Kinective ajuda instituições financeiras a desbloquear novos serviços, modernizar operações e elevar a experiência do cliente para aprimorar sua vantagem competitiva. A Kinective atende a mais de 3. 400 bancos e cooperativas de crédito, concedendo-lhes o poder de acelerar a inovação e oferecer um serviço bancário melhor para as comunidades que atendem.

Descrição

• Own and protect a portfolio of enterprise accounts across LATAM, ensuring high satisfaction, on-time renewals, and successful upsell and cross-sell execution • Lead end-to-end expansion cycles — discovery, proposal, commercial negotiation, and close — identifying and developing new revenue opportunities as clients’ needs evolve and product adoption deepens • Conduct regular business reviews with VP- and C-level stakeholders to demonstrate product value, reinforce the partnership, and create a clear path to renewal and growth • Monitor account health across the portfolio, proactively identifying churn risk and leading escalation resolution before issues threaten the relationship • Partner closely with Customer Success and Support to ensure clients achieve measurable outcomes — and that Kinective’s delivery matches the commercial commitments made at the point of sale • Act as the primary commercial advocate for LATAM clients internally, translating regional context, market dynamics, and client feedback into actionable input for US-based product, GTM, and leadership teams • Maintain accurate expansion pipeline, renewal timelines, and account data in the CRM, ensuring clean forecasting and clear visibility for leadership • Gather and synthesize market intelligence and client feedback from across the portfolio to inform product development, pricing strategy, and regional GTM decisions

🎯 Requisitos

• 5+ years of enterprise account management or client success experience, ideally in fintech, banking technology, or ATM/payment infrastructure • Proven track record managing complex, multi-stakeholder accounts at the VP and C-suite level, with direct ownership of renewals and expansion revenue • Strong working knowledge of the LATAM banking ecosystem; familiarity with markets such as Mexico, Colombia, or Ecuador strongly preferred • Fluency in both Spanish and English — written and verbal — is required • Comfortable operating independently in a remote, distributed team environment with a high degree of self-direction • Willingness to travel across the region to support client relationships as needed • Background in ATM operations, cash management, or self-service banking is a plus • Experience managing SaaS or managed services accounts within financial institutions is a plus • An existing professional network within banks, payment processors, or CIT companies in LATAM is a plus

🏖️ Benefícios

• Comprehensive health coverage (medical, dental, vision, prescriptions, life & disability) • Flexible PTO, 11 company holidays, and generous parental and caregiver leave • An immediately vested 401(k) with company contributions • Wellness resources and professional development opportunities