Account Manager

🕒 Janeiro 10

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Koala Health

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🛍️ Comércio Eletrônico

⚕️ Seguro de Saúde

🧘 Bem-estar

eCommerce • Healthcare Insurance • Wellness

A Koala Health é uma empresa dedicada a simplificar a medicação de animais de estimação, oferecendo um serviço eficiente que verifica prescrições, separa e embala medicamentos e os entrega diretamente aos clientes, sem cobrar taxas de serviço ou envio. Especializada em medicamentos aprovados por veterinários e produtos de saúde, a Koala Health garante que os donos de animais tenham fácil acesso aos tratamentos necessários, como prevenção de dirofilariose, controle de pulgas e carrapatos, alívio de alergias e suplementos para a saúde digestiva. Com foco em conveniência e confiabilidade, a Koala Health faz parcerias com veterinários para assegurar que os animais recebam o melhor cuidado possível. Os clientes podem usufruir de economias significativas nas primeiras compras com diversos códigos promocionais e fazer parte de uma comunidade comprometida com o bem-estar dos animais.

Descrição

• Own the implementation and ongoing relationship management for assigned clinic partners • Serve as the primary point of contact for partners, ensuring a smooth onboarding experience and continued success post-launch • Drive adoption of Koala workflows and operational best practices that improve compliance, client engagement, and prescription fulfillment • Partner closely with internal teams (Pharmacy, Operations, Product, Growth) to resolve issues, surface insights, and support partner needs • Monitor partner performance and engagement metrics, proactively identifying risks and opportunities for improvement • Support clinics through operational questions, changes, and ongoing optimization of their Koala partnership • Build strong, trusted relationships with practice leaders and staff to maintain alignment and long-term engagement • Communicate partner feedback, trends, and opportunities clearly to internal stakeholders • Maintain accurate documentation and reporting related to partner health, performance, and action plans

🎯 Requisitos

• 3 + years of experience in account management, customer success, operations, or practice management • Experience working with external partners or clients in a relationship-driven role • Strong operational mindset with the ability to manage multiple accounts and priorities simultaneously • Excellent communication and interpersonal skills, with confidence working directly with clinic leadership and staff • Strong organizational skills, attention to detail, and follow-through • Comfort working cross-functionally in a fast-paced, evolving environment • Experience in veterinary medicine, healthcare, or adjacent industries is a strong plus

🏖️ Benefícios

• Competitive base salary with equity opportunities • Medical, dental, and vision insurance with partial dependent coverage • Unlimited PTO and a 401(k) plan • Supportive, collaborative team culture focused on impact