Vice President of Operations

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🕒 Outubro 8

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $190.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Vice-presidente

👻 Score fantasma 0%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Koda Health

Koda Health

11 - 50 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

A Koda Health é uma empresa que oferece soluções de planejamento digital para doenças graves, com foco no planejamento de cuidados avançados e no manejo de doenças renais crônicas. Sua plataforma combina suporte clínico e ferramentas digitais para ajudar os pacientes a criarem diretrizes médicas acionáveis e melhorarem a coordenação dos cuidados, particularmente para grupos de alto risco. A tecnologia escalável e segura, baseada em nuvem, da Koda Health integra-se perfeitamente aos registros médicos eletrônicos e visa melhorar os resultados dos pacientes, a eficiência operacional e o acesso equitativo aos cuidados de saúde. Utilizando recursos intuitivos, como explicações em vídeo e suporte personalizado, eles facilitam a tomada de decisões médicas proativas e garantem que as preferências dos pacientes sejam compreendidas e executadas por todos os stakeholders do sistema de saúde.

Descrição

• Own clinical operations and client success as a single delivery engine • Bring Koda's digital product and clinical service line under unified operating measures • Manage end-to-end delivery for every client contract from onboarding through renewal • Lead staffing and people management for the service line, including capacity planning, hiring, onboarding, performance management, and difficult personnel conversations • Develop and test patient, caregiver, and referring-provider engagement strategies within contractual constraints • Define, instrument, and review operating metrics connecting product performance to clinical delivery • Provide delivery feedback to leadership and sales on effective customer profiles and deployment models • Improve realized revenue against contracted value • Improve patient engagement, scheduled high-risk patient calls, provider referral volume, revenue stability, staffing resilience, Patient Advocate onboarding speed, client satisfaction, renewals, client onboarding, deployment-level margin, and clinical program metrics

🎯 Requisitos

• Hands-on AI fluency; ability to build with AI and demonstrate workflows and their effect on output or headcount math • Ability to set standards for responsible AI adoption across a mixed clinical and non-clinical team • Experience personally owning hiring, onboarding, capacity planning, performance management, and metrics for a delivery organization • Ability to unify software metrics and clinical delivery metrics and diagnose their drivers • Product-minded approach to increasing patient and provider engagement • Strategic organization design skills, including forming and documenting a clear structural view early • Understanding of how health systems and health plans buy, deploy, and find value in similar programs, or ability to learn extremely quickly • Ability to develop three direct reports toward strategic thinking • Ability to deliver a structural team assessment within the first 90 days • Experience owning hiring and performance for a service line, including scalable capacity models • Ability to lead clinical and non-clinical staff as one fully remote team • Also valued: experience running a business combining software with services or clinical delivery; experience leading clinicians; familiarity with Medicare Advantage, value-based care, or serious illness care

🏖️ Benefícios

• Meaningful work: helping patients with serious illness receive care aligned with what matters most to them • Proven partnerships with leading health systems and health plans • A fully remote, mission-driven team • A senior seat with direct access to the executive team and real influence on how the company scales

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