Customer Success Manager

Vaga não está no LinkedIn

🕒 Agosto 17

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Kofile

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2009

💼 Consultoria

🏛️ Governo

📋 Conformidade

Consulting • Government • Compliance

A Kofile é uma empresa especializada em gestão de registros, oferecendo soluções inovadoras para a gestão, preservação, digitalização e acesso público a documentos críticos. Confiada por mais de 3. 000 organizações governamentais, a Kofile auxilia os funcionários públicos a gerenciar seus registros de maneira eficiente, garantindo proteção e transparência. Combinando tecnologia moderna e técnicas tradicionais, a Kofile apoia instituições na digitalização e preservação de documentos históricos, permitindo que sirvam melhor seus constituintes e mantenham o orgulho da comunidade.

Descrição

• Own the customer journey from implementation through ongoing adoption • Support onboarding activities to accelerate time-to-value • Develop customer success plans aligned to customer business goals and desired outcomes • Deliver customer enablement, training, and adoption programs • Monitor platform utilization, engagement, and adoption trends • Drive adoption of new Kleio capabilities, AI features, and platform releases • Build executive-level relationships with customer stakeholders • Conduct Quarterly Business Reviews and success reviews • Monitor customer health scores and renewal readiness • Identify adoption risks and execute mitigation plans • Manage escalations and coordinate resolution across internal teams • Drive customer satisfaction and long-term retention • Identify opportunities to expand Kleio usage across departments, users, and business units • Partner with Sales teams on account growth strategies • Support cross-sell and upsell initiatives • Develop account expansion recommendations based on customer needs and usage patterns • Help customers quantify and communicate business value achieved through Kleio • Demonstrate operational efficiencies and productivity improvements • Drive adoption of AI-powered search and interaction • Promote best practices for AI-enabled information management and knowledge discovery • Ensure customers recognize measurable outcomes tied to their investment • Collect customer feedback and communicate insights to Product Management • Identify opportunities for customer references, testimonials, and case studies • Support customer advisory programs and roadmap discussions • Advocate for customer needs and priorities across the organization • Contribute strategic input that informs future product direction

🎯 Requisitos

• 5+ years of experience in Customer Success, SaaS Account Management, Professional Services, Consulting, or related experience • Proven success managing enterprise customer relationships • Demonstrated experience driving software adoption, renewals, and account expansion • Experience conducting executive business reviews and strategic customer conversations • Familiarity with SaaS subscription business models and recurring revenue metrics • Exceptional relationship-building and communication skills • Strong executive presentation and storytelling abilities • Strategic thinking and consultative problem-solving • Data-driven decision-making using usage and customer health metrics • Ability to manage multiple accounts and priorities simultaneously • Experience working cross-functionally across Sales, Product, Engineering, and Support • Experience with AI-powered software platforms preferred • Experience with AWS Cloud Services and Amazon Bedrock Suite highly desirable • Experience in GovTech, records management, archives, libraries, museums, or information management solutions preferred • Familiarity with enterprise search, metadata management, content services, or document intelligence platforms preferred • Experience supporting public sector and regulated industry customers preferred • Understanding of digital transformation and SaaS adoption programs preferred

🏖️ Benefícios

• Leadership and career development opportunities • Low cost insurance (medical, dental, vision, life & disability) • 401(k) plan with company matching • Paid holidays • PTO • Paid maternity & paternity leave • Educational assistance • Business casual environment

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